"I ordered a book and the day I was supposed to get I got a message saying the book was no longer available and a 5% cupón discount. I haven't received my refund yet. Very disappointed!"
"I ordered my book over 2 weeks ago and still have not received it. Now I'm so behind in my Math class."
“Good afternoon,
I'm sorry you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I rented a book at ecampus and it was delivered in less than a week. I was pleased I did not have to wait for media mail shipping."
“Good afternoon,
Thanks for the feedback! I am glad to hear that you were pleased with our shipping service. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I have limited funds for college and need to be able to find textbooks at a low price. very satisfied with ecampus."
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Ecampus let me down by selling me a book that I needed for class and then subsequently canceling the order. Interestingly, the book was suddenly available for purchase again later at a significantly higher price as well.
Somehow make this right or I will be taking my business elsewhere henceforth. "
“Good afternoon,
I am sorry to hear that your order was cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I'm not a tech person, but it sounds easy enough to download an app to support the ebook, then the book itself. However, my computer (which is very new and healthy) and eCampus don't seem to mesh well, resulting in my not having access to a textbook I need. Very frustrating!"
“Good afternoon,
I am sorry to hear that you had a difficult experience with your ebook. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Will never use e-campus again and will let friends and family know not to bother..."
“Good afternoon,
I am sorry to hear that you have had a difficult experience with us. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Delivery was on time and came in good condition"
“Good afternoon,
I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I am still awaiting my delivery that was due to deliver within 4 days."
“Good afternoon,
I am sorry to hear that you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"The service is nice but be warned it is not for a person who puts things off. If you register for classes early and know the book that you are going to use this service is good. But if you are not look to going to the campus bookstore. Also when it comes to shipping be aware if there is a holiday coming up. That can really delay the book and there is nothing you can do about it. "
“Good afternoon,
I am sorry to hear that you weren't completely satisfied with our service. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Canceled my order multiple times and when I finally got through, no book supplier. Terrible service!! "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"It would have been nice to receive an email to say that my order could not be complete, and that the availability of the book is determined BEFORE funds are deducted from Credit Card. With customers outside of the US, we loose money on the refunds due to currency exchanges and bank charges."
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I saved more money by ordering through here. I will definitely order my books here again. Shipping was fast also. Thanks!! "
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered this book before class the first week of school and immediately decided against taking the class after attending once and dropped. I contacted the seller multiple times since that time to figure out how to send it back and get a refund but there has been no response"
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I still have not received my books. My tracking states that it will be here this Monday. My classes have already started and I've had to hold off on some assignments because of not having my books in time. "
“Good afternoon,
I'm sorry you did not receive your books on time. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that we were unable to complete your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”