"I bought a loose leaf book from eCampus. It was wrapped in two rubber bands, which damaged the book I paid a lot for. Also, it was not in a plastic wrap within the package, so when I opened the package, I could have very well ripped the entire book. The material seemed to be small. so I looked at how many pages the textbook should have. I got 488 pages out of 576. There is no number to contact nor email. I am concerned."
"Great service will use ecampus book rental service again."
“Hi, Lisa! We're glad you chose us! Thanks for ordering! -Erin”
"very easy to use and much cheaper then the bookstore at school "
“We're glad you were able to find what you needed! Thanks for choosing eCampsus.com! -Erin”
"Fast and reliable, got my books within just a few days. "
“So glad you got what you needed! Hope you'll come back to eCampus.com in the future! -Erin”
"Wonderful transaction and will recommend. "
“So glad you enjoyed your experience! We look forward to any of your future orders! -Erin”
"Bad bad bad bad bad bad bad"
"Very happy with ease of transaction!"
“We're glad you enjoyed your experience! -Erin”
"Did not include the Mindtap card that is needed to take the course with this ISBN Number. Sending book back. Have no use for the book without the card. Had to go buy the book and card at the campus bookstore for the college I go to."
“Hey Brian!
I’m sorry your recent delivery did not include all the supplemental items you expected to receive. Due to the nature of many supplements, these items are typically only valid for a one time use and therefore not included with any rental or used purchase. Unfortunately, copyright issues prevent us from removing supplemental information from the product title listing. In an effort to set proper expectations, we do post several disclaimers on the website, including below the item’s photo on the item description page. Regardless, we understand there was some confusion and we’d like to assist in resolving this situation as quickly as possible. Your account is set up for a full refund so you can return the item. If you have further questions or concerns please contact customer service at 1-888-388-9909.
Thanks!
Erin
”
"This company is absolutely terrible. I had tried to sell my book to them and they rejected it - ok fine - but the way they handled it was absolutely horrible. I called to have the book returned to me, and someone said they would do that but it is now a month later and I have NO BOOK. They are a crappy company and the rest of these reviews now open my eyes to it. I tried to contact someone for so long until I finally got a response 1 month later. DO NOT GIVE THEM ANY BUSINESS IT'S A WASTE OF YOUR TIME!!!!"
“Hey Margaret!
I'm sorry to hear about this. Our records indicate that the incorrect item that was sent in was shipped out 1/7/19 and delivered 1/9/19 per the tracking 1Z29E3W50341834479 at UPS.com. Please let us know if you have further questions or concerns.
Thanks!
Erin”
"On December 12 I ordered a book from a marketplace seller on ecampus . com. On December 21 I received, instead of the book, an access card for online flash cards related to the book. Arggh.
I immediately contacted ecampus . com and was told I need to contact the seller. I immediately did so, via the ecampus "contact seller" form.
I have never heard back from the seller. I checked my spam folder several times, but no reply. That's two strikes against the seller--listing their product wrong and then not responding to my message. You would think ecampus . com would want to stand by their customers in such a situation, right?
So about 3 or 4 days ago I emailed ecampus . com. (I emailed because it was a holiday and their customer service phone lines were closed.) They promise to respond to their emails within a couple days, but did not do so.
So today I called them. I waited on hold for 15 to 20 minutes before anyone even answered. Then, even after I described the situation so far, the rep tried to tell me I need to contact the seller! He then put me on hold, saying he was talking to his supervisor, but reportedly she did not authorize him to help me. When I asked to speak with her myself, he put me on hold again, then returned to say she was busy and will call me sometime within the next 24 hours. 24 hours!
Meanwhile, I saw that an email had finally been returned from ecampus . com. The email ignored the issue of wrong listing and the issue of the seller's failure to respond and simply pasted this standard instruction from their website:
-----
Since your order was placed with an individual seller on our Marketplace, you will need to return the item directly back to the seller. The address is noted at the bottom of the packing slip. All returns must be received within 60 days of the original shipment date. Upon seller approval, a refund will be issued for the cost of the item plus any applicable taxes. However, restocking fees may apply.
-----
Sure! So I'm supposed to return an item to a seller who has already struck out twice, trusting them to, "upon seller approval," send me a refund? With me paying for return shipping and for restocking fees?
So, all I have to go on now is that I'm supposed to trust the ecampus . com supervisor to return my call sometime in the next 24 hours, when I already know they didn't keep their promise about returning emails on time.
Addendum: Just now I checked out the website listed for the online flash cards that I was wrongly sent, and the page does not exist... So I can't even turn around and try to sell this access card for flash cards to someone who actually wants it.
Looks like I'm out my $15+ and about an hour of my life chasing down non-existent customer service from, drumroll...... ECAMPUS . COM!"
“Hello Dwight!
As a one time courtesy we have processed a full refund on your account. Please allow 3-5 business days for those funds to go back to the card that was charged. I do sincerely apologize for the inconvenience this may have caused you.
Thank you,
Erin
”
"If you are using eCampus, beware! They do not ship out when promised. I will NEVER use eCampus again. I placed my order on 11/22/2018 AFTER confirming that it would still be sent out by 11/23/2018. I even made the decision to upgrade to Standard 1-5 Days for $6.98 instead of the free economy 4-8 Day option. Upon checking, my book was shipped out VIA sure post, the cheapest shipping option on 11/26/2018 and I will not receive it until 11/29/2018 by the end of the day even though it has been sitting somewhere in Flint (My destination location) awaiting delivery since 3:23 am on 11/27. Here is a copy of the transcript: 11/26/2018 11:05:18AM Sarah Moss: "If my book has not been shipped out yet, I need to cancel my order. Tracking information is not available. This is the response I received:
11/26/2018 11:10:15AM Agent (Sandra (RDI)): "Due to this delay, I have processed $15.00 in store credit to your account. Should you be willing to give another chance, this credit can be used in the check-out screen above the card entry field. It does not expire."
11/26/2018 11:10:19AM Agent (Sandra (RDI)): "Unfortunately, I am unable to cancel your order because it has already shipped. You are more than welcome to return the item for a refund of the price of the book, less a 10% restocking fee and shipping costs, within 25 days of the ship date." "
“ I do apologize that we were unable to cancel your order. The shipping cost that you paid has been refunded. Please allow 3-5 business days to receive those funds back to the card on file. Your account is set up for a full refund and the fees have been waived. If you would like to return the item please follow the instructions below: To return your purchase for a refund: 1. Sign in to your eCampus.com My Account 2. Select Manage My Rentals 3. Select Return for a Refund 4. Find the item(s) that you want to return for a refund. Select the quantity you want to return and the reason for your return. See the Return Total for the total amount you should expect to be refunded. This amount is your purchase price minus a 10% restocking fee and the original and return shipping costs. Select Print Label and Complete Return. If the item you wish to return is not on this page, then it is past the 25 day return limit and is no longer eligible for a refund. To be eligible for a refund your book must be received in our facility within 25 days from the original ship date. A refund will be posted to your original method of payment once your return is received and processed. Please note, it may take 3-5 business days after your return has been processed for the refund to be posted to your account. We do hope that you choose to give eCampus another try in the future. If you have further questions or concerns please feel free to contact our customer service department at 1-888-388-9909. Thank you, Erin
”
"They will not pay for the books you send. Almost 2 months later and nothing. I'm contacting someone tomorrow maybe they'll want to do their job then. "
"Rented a book and returned it 4 days after due date because I was home in bed ill for a solid week. I paid $29+ for the rental and they charged me ad additional $329.64 for a book that was probably worth the rental price or perhaps a bit more. "
“Hello Kim!
I do apologize for the inconvenience this may have caused you. A full refund for the remaining amount you were charged has been refunded. Please allow 3-5 business days to receive those funds back to the card on file. Please contact us by phone at 1-888-388-9909 if you have further questions or concerns.
Thank you,
Erin”
"The order went through but then it was cancelled for no reason. They did not bother to tell you. I think the price went up or they were sold out. Don't waste your time!!"
“We apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics, in regards to what causes these cancellations, other than generic notifications. If you need further assistance, please contact customer service at 888-388-9909. Thank you -Erin”
"do not recommend selling to them"
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hey Jaylee!
I'm so sorry to hear about the condition of your book. I have processed a full refund for the order. The refund will take 3-5 business days to process back to the card on file. A credit has also been added to your account for this inconvenience. We do hope that you choose to give our company another chance in the future. If you have further questions or concerns you can contact our customer service department at 1-888-388-9909.
Thanks!
Erin”