"My last two classes I was able to find rental books online through ecampus. The books where in great shape and they arrived fast with no complications. The rental period is perfect for my 6 week course. I am so happy that I found this website to order my rentals through."
"Sent me a piece of trash mess of papers and called it a book . Will not do business with them again..."
"Prompt Shipment. Book Condition was good."
"Give me a break. I ordered my book 10 days ago and I am still currently waiting on it. THEY ARE TAKING SO LONG THEY HAVE PUT ME BEHIND IN CLASS. I even paid extra for shipping and my book is still yet to even be processed! NEVER AGAIN ECAMPUS!!!"
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested a cancellation, a full refund was issued to your original payment method on 02/27/18. As a courtesy due to the inconvenience, I have issued a discount to your account. Should you be willing to give us another chance, you can apply this discount in the check out screen above the card entry field.
Erin”
"They claimed my book had water damage, which it did not as I had already had offers from other buyers on it. They then held my book hostage unless I paid them $10 to ship it back to me. Do not do business with this shady organization. They also told me it would take 2-5 weeks to issue payment for my book when any other company issues payment in 2-5 days."
“Good morning,
I apologize for the inconvenience. When items are sent to us for the Buy Back program, we must inspect them to ensure that the quality meets our expectations. Due to storage concerns, any items with a prior history of water/liquid damage can not be kept, no mater how small. As your item had water damage, and the package showed no signs of damage upon inspection, we had to assume that the item was damaged prior to being shipped. In cases such as this, we advise the customer of the situation and alert them that we can either discard the item on their behalf, or they can have the item returned if they wish to pay the return shipping and handling. This fee is in place as we have paid the original shipping costs to have the item sent to us, in anticipation of being able to resell the item. If the item does not meet quality standard, then the customer would be liable for the return shipping. According to our last update, your item was shipped on 02/22/18 with tracking number 1Z29E3W50342839730 and was delivered on 02/27/18.
Erin”
"If I could give it a lower rating I would "
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"I found titles I needed for my classroom at a very good price. They were well packaged and arrived in a little over a week. It was a win for my classroom!"
"I ordered my book on January 7th. It took a while to deliver, which I was understanding of. However, the tracking information gave an estimated delivery of January 19th. It was not delivered and the tracking information has not been updated. Customer service has not responded and I have no idea what happened to the book, which I really need for my class. I am falling way behind with my readings. *** Updating from one to three starts. My book arrived the day after writing this post. It was in excellent shape (surprisingly because the box was ripped wide open). I just wish customer service had responded to me more quickly, as I could not get information from the post office and hoped eCampus could offer some insight. I think it was 2 or 3 days before a response and by then the book had finally arrived. My book had been at the post office 20 miles away for a week with no update. Strange, but perhaps it was more a problem of the USPS. "
“Good morning,
I apologize for the inconvenience. Estimated delivery is based on current transit services and is not always accurate. Once the item is in the care of USPS, we rely on their updates to confirm the tracking status and location of the item just as the customers do. Your order was shipped on 01/12/18 and shows delivery as of 01/23/18. As you selected economy shipping, delivery can take 4-8 business days. Your item was delivered within 7 business days from the shipment date. If the item has arrived too late, you can return the item for a full refund if needed. Please contact our customer service for assistance with your return should you choose this option. As a courtesy due to the confusion and delay by USPS, I have issued a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"Rented books and returned without any issues."
"It was pretty great:) Thanks!
"
"This was my first time ordering with eCampus.com. Shipment was timely. Overall good experience."
"I have used eCampus in the past and continue to do so. The purchase experience is easy, and this and all other items I ordered arrived within the time I was promised which allowed me to get a head start on studying. I will contimue to consider eCampus as a resource to meet my student needs in the future."
“Hi swaaws,
Thank you for these kind words! We try to offer Prime service and savings without the pricey membership. We're happy to hear you were able to save money and get the textbooks you needed. We've sent an email to your hotmail.com address elaborating on our appreciation and included a promo code you can use on your next order.
Thanks again,
Erin”
"I was very disappointed. My book was to be in on a specific date. When ordering the rental you should not indicate that it available when in fact it is not. The company never reached out to say it would be delayed. I contacted them when it was a week late to cancel, because I couldn't wait. It was then shipped, now I have a restock fee because they didn't have the product and sent in a timely manner."
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item was shipped on 01/17/18, I have set the account up for a full refund should you choose to return the item if it is no longer needed. As a courtesy I have applied a discount to your account, due to the delay. Should you choose to give us another chance, you can apply this discount in the check out screen above the card entry field.
Erin”
"I have yet to get even an email for the book to be shipped. I need it and I still have not gotten it. Even an email to say it is delayed or giving me a timeframe for me to receive it would be nice."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. In the case of your order, the item was listed as a "Special order" and was listed with a processing time of 1-2 weeks. This means it can take 1-2 weeks from your order date for the item to be prepared for shipment. Unfortunately, processing time cannot be expedited. This is why we try to include the information on the description page for our listings so you can estimate how long it might be for the item to arrive. Your item was shipped on 01/23/18; it is currently in transit to you. As a courtesy I have issued a discount to your account. Should you choose to give us another chance you can apply this discount on the check out screen above the card entry field.
Erin”
" Great alternative to the schools book stores. They save you a lot of money and get the books to you in a timely manor. Thank you eCampus. "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I'm sorry to hear that your item arrived damaged. In many cases, if you reach out to our customer service department, we are more than willing to either provide you with a replacement of the item or a full refund. As we have no record of prior contact from you about this matter, we were not aware there was an issue with your item. I have emailed you at the address we have on file to discuss this matter further and determine which option you would prefer. I hope we can resolve the matter to your satisfaction.
Erin”