"Smooth process, didn’t have any issues! "
"Great selection of used college books at great prices. "
"I'm so glad that this service is available. I had no idea. I was buying text books left and right, wasting money. This is a much cheaper alternative. Received my book in a timely manner and was packaged neatly. Very happy."
"The book I wanted was inexpensive at eCampus, and service was fast, efficient. Thank you!
"
"Needed and extra book for my son. This worked perfectly."
"Excellent confition, almost brand new."
"Excellent quality as a used book. "
"The book was falling apart"
"Horrible, stole my book and trying to blame it on UPS! Mailed in 4 books and the most expensive one in the box they are now saying after a month and a half oh it wasn't in the box. Maybe it fell out and UPS taped the box back up. Lies! They refund me for the cheap books and the expensive book fell out give me a break. I have an email from a live chat admitting they checked my book in and on my account it says the deposit was sent so they are liars! Then they blocked my email account after sending me the reply about ups. They are theives and I am going to post a YouTube video with my proof as soon as I file my claim in small claims court. It's the principal of the thing. Don't rob people. One of your employee's stole my book just admit it! Oh I am going to make sure I let everyone know what type of company you are. Horrible customer service and liars!"
"Getting set up was not to difficult. However, as into running searches for phrases or look ups into assignments it is extremely lack luster. Once you select one to see if the information is correct and find it is not, you have to go back and retype everything again and wait again to search through a list again without any support showing what you have already reviewed. Secondly, accessibility in IOS is unsatisfactory at best. We pay for our books and now have no way of utilizing them. The company gives an option to back door the system requiring you to download other application and books vice refunding students the difference in the semester to accessibility plus allowing them to continue access once the company is capable of giving them what the student paid for. "
"I chose them because i was saving a few bucks. It is going on three weeks now, no book! My emails have been ignored too. Will never use them again!"
“Good afternoon,
I apologize that your item did not arrive in the original anticipated time frame. At this time of year, we can occasionally experience delays with our shipments due to the higher volume of orders coming in. In order to discuss your concern in more detail, I have emailed the address on file. I hope we can resolve this matter to your satisfaction.
Erin
Customer Service
eCampus.com”
"I would give ecampus a negative 100 if I could. I ordered a book on September 1, 2017. It is now 15 September 2017 and my classes started 28 August 2017. I have not received the book or even a tracking number saying it is coming. I tried to contact the listed seller by phone and email no response. I contacted ecampus and was told to wait two more business days to find out if she even has even mailed it. I still have class over this weekend and without a book. The class is only an 8 week class the 28 September 2017 if midterm. So I called them back because, I have to have a book now and I decided to buy an online rental from Amazon. I told them I wanted to cancel and get my money back because I bought another book I can't wait and the representative from ecampus start arguing with me that I have to wait I can't cancel. I just want my money back I have miss enough assignments. I will be luck to pass my class at this point. The negative attitude and rudeness was uncalled for and I will never use ecampus again. They are unreliable and nasty. "
“Good afternoon,
I'm sorry to hear that your Marketplace order experience has been distressing. With marketplace items we typically encourage that the seller and buyer work out the particulars together, but are available in situations where the issue cannot be resolved through normal means. In order to investigate this matter further and seek a beneficial resolution for all parties, I have emailed you at your email on file so that we can discuss this in further detail.
Erin
Customer Service
eCampus.com”
"First of all, I paid for one to five day shipping and it took six days to get to me. Then when i realized I didn't need the book, they gave me back LESS than what I paid for it!!! Saying the had to take 10% off what I paid for some kind of restocking fee? Literally the biggest scam of book users I've ever seen, never EVER rent from these frauds. Never in my life have I ever seen a book company not give you back what you paid for the book. Absolutely ridiculous."
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com”
"Not happy with their service at all. I rented a textbook and returned it, but they ended up charging me full price for the book. Ive tried calling customer service twice and was on hold for over an hour. I WILL never use them again, peobably best you avoid them."
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com”
"Ordered a book and paid for two day shipping. The book I ordered hasn't arrived yet and says its been processed, There is no tracking information to see where the book is. Class has already started and it's looking like I'm going to have to find the book elsewhere. Luckily, I have the money to rent the book elsewhere or I would be setting myself up for failure. Be weary of their false advertising. I honestly think they are getting lazy or looking to return more profit by false advertising and not keeping their promises. According to their website they have been in business for quite awhile. I hope their passion isn't dying down. Good-luck if you do decide to order with them. "
“Good afternoon,
I'm sorry to hear that your order experienced delays and was unable to ship within the time frame you requested. We try our best to provide an accurate time for our deliveries but sometimes we do encounter delays with our supplier services.
In an endeavor to resolve this matter I have emailed you at the address on file to discuss this situation further.
Sincerely,
Erin
A Book Company, LLC”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I'm sorry to hear you had such a hard time with selling your items back to us. In most cases, items are sorted carefully and if any issues arise, you are emailed the information about the item. I'm sorry that this process did not occur with your situation and that it caused such understandable frustration. I have emailed you at your address on file to discuss the current updates with your account in full disclosure and hope we can resolve this matter to your satisfaction.
Erin”