“Good afternoon,

I'm sorry to hear you had trouble with your order. In many cases, items can have varying descriptions similar to items with the same title or previous editions. Though we strive to keep this information as accurate as possible, it is not always possible. The only way we can guarantee any item is to check the ISBN on the item you are searching for and the item you are ordering. As these numbers are the identification codes for any printed material, they will be specific to the book you are looking for and should match exactly. If the ISBN on our site does not match the material you need, then we may not have the item in stock or it may not be something we carry. If you no longer need or want the item you ordered you are welcome to return it for a refund, minus the 10% restocking fee and the return shipping costs.

Erin”

“Good afternoon,

I'm sorry to hear that your item came in an unsuitable condition. We typically will try to provide items in what would be considered good or average condition with our used titles. In cases where the item is not suitable for your use, we can typically offer either a refund or exchange if we are contacted at the time of delivery. I have emailed you at the address on file to discuss this matter further in the hope that we can resolve this concern to your satisfaction.

Erin”

“According to our records, your book was delivered within 6 days of being ordered. According to our return policy, within 30 days of the arrival of your book, you may login to your account on eCampus.com and print a return label to get a refund. All returned items on orders will be assessed an industry standard 10% restocking fee for returned purchases. Please contact our customer service department with any further questions. Thanks for shopping at eCampus.com!”