"We have been renting books for several years. We have extending with other companies for a few days without any additional charge. eCampus will not allow you to extend at the time of initial rental. When you go back to extend for a few days you find the least expensive extension is over $40. Very disappointed. Will not use again."
"I ordered my books a month and a half before i needed them, and was told that they were in stock after calling.I then ended up waiting almost the full month and a half to hear anything back from ecampus. After persistent calling i was told tgat they were on backorder and the best they can do is refund me the money. I was told this three days before classes start. I will never use this company again, and am contemplating suing them for fraud."
"Told me that my order was cancelled when my card had the amount of money needed to pay for the book. "
"I ordered my book 11 days ago. It was supposed to ship within 5 business days. School starts tomorrow. I still don't have my book. I asked customer service about it four days ago and I got a generic response that didn't provide me with any further info. Where is my book? No idea."
“Good afternoon,
I am sorry to read that your item took longer than expected to ship. My records indicate that your book is currently in transit to you. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your gmail.com account to view our complete response.
Thank you for your business,
Erin
”
"Horrible experience and would not recommend purchasing anything from this company."
“Good afternoon,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin ”
"Everything about this transaction was great!"
"Cancelled 8 days after my order was placed"
“Good afternoon,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller did not confirm shipment of the item and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"My orders have been cancelled twice due to "payment irregularity." Meanwhile, the same payment method works everywhere else I shop online, and has for years. ECampus gets no more of my business."
"The website said "ships w/in 24-48 hrs" just got my "it shipped" this morning...10 DAYS later! Class started a week ago and I'm still waiting for delivery. Called customer service twice...not helpful. First one pretty much just hung up on me the second looked but, when questioned about whether or not the book had shipped (she said it did on the day I ordered it...obviously NOT) she got very rude. Definitely not using this site again nor recommending it to anyone I know. They have proven unhelpful and it has caused a great deal of stress. "
"I ordered an available title. Received an email nine days later saying the book was not available and my order was cancelled. A 5% courtesy discount for a future order was included with the cancellation email."
"Received the shipment so fast it was great the books i needed for college game in a timely manner and it's great the box it came it i can send everything right back when the semester is over. "
"Looking for my textbooks was a breeze with eCampus.com. Everything was posted correctly about the textbooks and the description was great! I thought I was going to have a problem when I chose regular delivery, but the books actually came a day or two before I expected them. I had all the information I needed to start studying for my classes. I will for sure use this company again and also resale my textbooks to them as well. Remember I thought it was a smooth sailing experience along the path for higher education processes in life's journey."
"When ordering online, it states you will get feedback on the travel of your books which does not happen. I called and waited more than 45 minutes on two different days. "
"The books I've needed have always been available have been delivered to me by the dates promised. Great service and very competitive prices for book rentals. "
"I ordered a book that was listed as in "very good" condition. When I got it it was a book from a library and had a tear and a library label on the spine and on the first page. None of these condition issues were noted in the description. All other sellers I have dealt with note when books are from a library. This was not a book in "very good" condition and I would not have ordered it had I know the condition it was in. I called and spoke with an eCampus representative a few days later who said I would get a full refund. I was on vacation out of town and he said I could manage this when I got home. But when I called I was on a long hold and opted for a call back, which never occurred. Then I tried to arrange the return online and found out there would be an $11+ "restocking charge." I have now called my credit card company to dispute this purchase."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail.com address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin ”