"I ordered my book, but they couldn't find a source for it. I needed it sooner than another online retailer could find, and I only found out there wasn't a source until 8 days after I ordered the book. Not pleased."
"Great, easy to get what I needed"
" The site was Easy and quick to use
"
"E campus has made getting my books for school so easy. I order my books online they ship to my house and as soon as the semester is over I print off a label provided by e campus to ship them back. Way cheaper than buying them. "
"My usedphysical anthropology textbook arrived quickly and in excellent condition. "
"I ordered my book 2 weeks before school started and I hadn't gotten it after 3-5 business days so I called 4 days before school started and the said it had just shipped that morning. And then changed the timing to 4-8 business days. I won't be getting my book until after school starts. "
"I wanted an ebook version of my purchase. No matter what I did it did not happen instead a book of it is being shipped. Bit it obviously never came."
"My order was cancelled the next day by ecampus because they didnt have the product causing me unnecessary inconvenience. I had to wait many days to get the refund, all for nothing."
"I don't mind reselling textbooks. But the textbook that was originally $115 new and I bought from you for $95, looks like it's been kicked around the block a few times. I think the price should be based on condition and not on demand. We are sadly disappointed, especially since we know the Version will probably change next year, preventing us from recouping any of our money.
"
"It's been ten days since I placed my order and it is still being processed. If they don't have the book, I just wish they'd come out and tell me instead of leaving me to wonder what's going on..."
"order a book two weeks ago live in Wisconsin coming from Ohio book still has not arrived "
"I was sold a product that was no longer available from the seller and I now have to wait until they can get more product in. I've never had any products ordered from
This website ship on time. It's an overall negative experience for me. My tip is to order well in advance to make sure that you'll get your merchandise on time. "
“Hello Ashley,
I understand the frustrations of unmet expectations. I regret to report that your item is currently delayed due to a back order with the publisher. I apologize for this delay and am sorry your experience with us hasn’t gone well. In addition to my apology, I’ve taken the liberty of upgrading your shipping as a courtesy from USPS to UPS 2 Day in an effort to expedite the transit process. Further, I’ve sent an email to the address we have on file containing information on a partial refund for your shipping expenses. I hope you’ll feel these actions compensate for the unfortunate delay you’re experiencing. Please read our email for further details and our contact information should you have any more questions/concerns.
Regards,
Erin
erin@ecampus.com”
"First experience was great, even included coupons and credits for future purchase. Second purchase was good, except for one item was backordered with publisher for an unknown time (as it was everywhere I trusted). After waiting a few weeks, I checked about status and had an answer within 24 hours. They gave the option to cancel that part of the order so I could get the book directly from school (at higher cost, but had finally secured copies). Prompt service, though slight wait for online chat during peak time. Will shop here again."
"Place an order for a book rental and I assumed it was being shipped. I was charged on my account for it and now over a week later, I received an email of the cancellation of the order. It was a book for a college class. School has already started and now I need to hunt this book down and probably pay extra to get it here quickly. It did not say the book was unavailable so I had no idea and my account was charged as if it was be processed and shipped."
“Good afternoon,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
erin@ecampus.com”
"Ordered book and on promised day of receive got an email that book wasn't coming. Made me rush to find a new book and I didn't get it in time for my class"
“Good afternoon,
Waiting for an item to arrive can be very stressful. I apologize you have not received your order in the amount of time you anticipated. After reviewing your order information, I am pleased to report this item was delivered on August 15. I have directly emailed you with more information relevant to your order. Please check your gmail.com address for this information. Feel free to reply to the email if you have any further questions or concerns.
Regards,
Erin
erin@ecampus.com”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hi bigturtle,
I am concerned to learn you haven’t received your order for Happily Bedded Bliss. I apologize for any inconvenience or frustration this has caused. eCampus.com hosts the Marketplace as a 3rd party platform for private buyers and sellers to connect in an effort to save our customers money. Because the Marketplace is a 3rd party platform, we have less control over individual transactions and therefore allow sellers up to 5 business days to confirm and ship an order. However, we do require a seller to provide the customer with an accurate tracking number once this item has shipped.
In an effort to deliver excellent customer service, I have emailed the seller directly request valid tracking information for your order. I will forward their response to you once I have received it. If they do not provide an adequate response by end of business on August 23, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for their actions. Please check your eCampus.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
With Care,
Erin
erin@ecampus.com”