"Unfortunately my book was initially cancelled because of my bank thinking it was an unauthorized transaction. However, ecampus.com was quick to rectify the situation and I received my book in time as described!"
"My experience with eCampus was stellar save for dealing with the independent sellers in the marketplace. They're slow to ship and do not respond to emails. If at all possible only purchase/rent directly from eCampus. It may be more expensive but it'll save you the headache of dealing with an unscrupulous seller. "
“Good morning Edward,
I'm sorry to hear that you didn't have a stellar experience using the eCampus marketplace. I have forwarded your feedback regarding your marketplace experience to our marketplace team for review. They will evaluate the seller and address the issues you experienced with that vendor. For the inconvenience I have applied $15 of in store credit to your eCampus.com account as our way of saying we're sorry for the issue you experienced with this seller.
Thank you for your continued loyalty,
Erin ”
"Fast delivery and great price!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you received your item quickly. . We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"The last thing I want to do is stress about books, shipping, etc when prepping for a semester. From beginning to end eCampus makes it a stress free process...and pricing has been wonderful as I've compared elsewhere. "
“Good morning,
We appreciate the love! I’m happy to hear that you've been able to obtain your textbooks quickly without stressing about if you would receive your order on time or if you'd find the book somewhere else cheaper. We strive to provide you with textbooks easily, quickly, and cheaply. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Placed order for new book online. Was charged for new book at time of order. Order stated "In Process: allow 3-5 business days". On sixth business day contacted ecampus.com through online chat. Was told book had shipped that day. Next morning woke to find email from ecampus my order had been cancelled because "Unfortunately, we were unable to locate a supplier for the following items on order. The following item has been cancelled".
This was the day AFTER I was told it had been shipped. Now waiting for refund. I have been shopping online for well over a decade and not once have I been misled. I wish I had checked online reviews before ordering from this company. Please do your homework."
“Good morning,
I apologize that your item was unable to be shipped. I have pulled the chats and addressed the mis-information with the representative you spoke with. After reviewing your account I have reached out to PayPal and pushed your refund through in full. We have also removed the item from our website as this item is no longer available. For the inconvenience I have applied $15 of in store credit to your eCampus.com account.
Please reach out to me directly if I can do anything further to make this situation right for you,
Erin
erin@ecampus.com ”
"Cancelled my order without telling me and then took several days for anyone to get back to me. The reason for canceling was that my billing address was incorrect- typically the payment doesn't go through if it doesn't match but this one did. I truly thought I had been involved in a scam. My money was eventually refunded, but it took several days and several emails and calls to customer service. "
“Good afternoon,
I am sorry to hear that your recently placed order with us was cancelled. I show n email was sent to the email on file on 7/27 regarding the order cancellation. I'm sorry if this may have been routed to your spam. At eCampus.com, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. Our system pulls the funds for the order (to confirm that there are sufficient funds), and then evaluates information like your billing address as an extra level of security. For the inconvenience I have applied $15 of in store credit to your Ecampus.com account as my way of saying "Sorry" for the cancellation.
Please reach out to me directly if there is anything further that I can do to make this situation right for you,
Erin
Erin@ecampus.com ”
"I ordered a book from ecampus few years ago, few days later they informed me that they didn't have it and refunded the money. I ordered another book about two weeks ago, I got the automatic confirmation email, they charged my credit card. After that I have received nothing. No shipping confirmation, nothing. Very disappointing!!!"
“Good morning,
I am sorry to read that your item has not yet shipped. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your .edu account to view our complete response.
Thank you for your business,
Erin ”
"Finding the books for my son's upcoming semester was a breeze on eCampus. Found them all with the option to rent, which is preferred. The only downside was that when the box came, it was pretty beat up and we are glad that nothing was damaged. But, the online service is great and will use them again and again. "
“Hello calvarycheck!
Thank you for the positive feedback! I will forward your feedback regarding your package to our warehouse for review. I am happy to hear, however that the items weren't damaged and you had an otherwise positive experience with us. We hope all your future orders with us are positive as well. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Great service. Saved over $200 on school books."
“Good morning,
We appreciate the love! I’m happy to hear that you saved money with us! I have sent an email to the address on file with a coupon and special offer inside so that you can save even more next time!
Thanks again,
Erin
”
"I ordered two books from ecampus but was later informed that they were no longer available and that the books were cancelled. I had to then start all over searching for the books and lost valuable time in getting the books. I was very disappointed in ecampus' process of advertising books for other sellers. They advertised the books for a certain price and then they said they weren't available and gave me no alternatives. Very frustrating."
“Good morning,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller did not confirm shipment of the item and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"My experience was terrible and I won't ever do business with ecampus again. "
“Good morning,
I'm sorry to hear that you had a negative experience with us. I would love to work with you to resolve any issues you have experienced when placing an order with us. I show that you ordered from two individual vendors who cancelled your order within 2 business days of placing your order. While we don't supply these vendors with their items, I recognize that these cancellations may reflect poorly on eCampus. I apologize on behalf of my company for any inconvenience this matter may have caused you. Additionally, for the inconvenience I have applied $15 of in store credit to your eCampus.com account in hopes that you will consider us in the future.
Please reach out to me directly if I have not completely addressed any issues you have experienced or if there is something I can do to make this situation right for you. Thank you for giving me a chance to resolve this issue for you,
Erin
erin@ecampus.com ”
"I had a great experience! I received my books quickly and was very happy with the fast shipping! "
“Good morning,
Thanks for the love! I’m pleased to know you received your books quickly and were satisfied with the shipping process. We work hard to supply you with your textbooks as soon as possible. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"smooth transaction. Saved money. Very happy"
“Hello amaral9696!
Those are wonderful words to hear! We’re pleased learn you had an excellent experience with us. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Friendly people when you need to call for help. Ive used them twice now and no problems. Shipping is fast and the books are great"
“Good morning,
Thanks for the love! I’m pleased to know you found our customer service team to be friendly and helpful! We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I bought a book that "was in stock" and after a week I received an email saying that the book was not in stock and that they didn't have an ETA either for the delivery, this was a text book required for school."
“Good afternoon,
I am sorry to hear that we were unable to obtain your item in the time frame needed for your courses. I show that you worked with a representative who cancelled the order at your request, as you had obtained the item from another vendor. For the inconvenience I have applied $15 of in store credit to your eCampus.com account in hopes that you will give us another chance to serve you in the future.
Again. I apologize we were unable to obtain the item for you and hope that you will reach out to me directly if there is anything I can do to make this situation right for you,
Erin
erin@ecampus.com ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I'm sorry to hear that your order was initially cancelled but I’m pleased to know you were able to get the situation resolved with our customer service team. eCampus strives to stand out with the customer service we provide. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”