"I was able to place the order and then told 2 weeks later the order was cancelled since book couldn't be located. Now I am having trouble finding the book when plenty were available weeks ago. "
"Excellent service fast delivery "
“Hello!
Those are wonderful words to hear! We’re pleased learn you received your item quickly. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"I ordered a text book for class that was starting four weeks later. Two weeks after my order was placed, I received a message that my order was cancelled because the book was not available. My funds are to be returned (3-7 business days). Now I'm cutting it pretty close to have my book shipped in time for class."
“Good morning,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller did not confirm shipment of the item and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"Very kind and efficient customer rep!!"
“Good morning,
Thanks for the love! I’m pleased to know you had an excellent experience with our customer service team. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Well, this was the first time I used the service. Had an issue finding the book I needed and found it for rent here for a good price. Then right before the book was supposed to arrive in the mail, I recieved a notice that eCampus couldnt locate a copy of my book and started a refund. If you didnt have the book in stock it sould not be listed as acailable on your website. You wasted a week of time that I didnt really have right before the semester started. If you dont have the book, fine. Just dont take orders for it."
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin ”
"I spent $175 on a used book that said it came with Pearson eText -- Access Card Package and did not receive it. I emailed support and they said they could not guarantee additional materials on a used book. Why was it advertised as below?
"Fundamentals of Management Plus 2017 MyManagementLab with Pearson eText -- Access Card Package
ISBN: 9780134787381""
“Good morning,
We apologize for any confusion that occurred during the ordering process. While we do provide supplements for items purchased new, many of these supplements are only valid for one time use. Due to their nature, this prevents us from including supplements with used or rental orders. Unfortunately copyright restrictions stop us from removing this information in our titles. As a result, we understand some of our customers get confused or are unaware. We are truly sorry for this confusion. In an attempt to make this policy clear, we advertise it below an item’s featured image on the product details page as well as several other locations. However, we’d like to resolve this situation as quickly as possible and therefore have sent an email to your verizon.net account. If you have any additional questions or concerns after reading the email, please give us a call at 888-388-9909.
Regards,
Erin ”
"I cancelled the sale of 3 books I bought, and I got very quick and efficient service from the support centre and my request was handled quickly and I was refunded in the specified time"
“Good afternoon,
Thanks for the love! I’m pleased to know you were happy with our customer service team. We strive to stand out among our competitors by the customer service we provide. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Ordered my text for upcoming class. Website said usually ships within 5 business days. A couple of weeks have gone by, no delivery no notice from ecampus. I had to contact them and they said they were working with vendor to get stock. If that's the case and it takes that long to get it, it should never be advertised without adequate notice or disclosure to customer. Now, I'll have to buy it at much higher price at school book store because I won't have time to get delivery from another discounted online text seller. So much for their great reviews, certainly not in my case."
“Good afternoon,
I am sorry to read that your order was delayed. As of today your item has been loaded onto a truck for shipment. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your yahoo.com account to view our complete response.
Thank you for your business,
Erin ”
"I ordered three separate times only to have my order cancelled every time. I was told that the computer kicked out my order even though I talked to someone on 3 separate occasions who assured me that it would go through. Was very frustrating because I couldn't wait any longer due to the fact that we needed the books. I began ordering several weeks early only to get down to the last week and then told because the computer kicked out my order for who knows why 3 times, I would have to pay extra shipping at that point to get them on time! Was a very frustrating experience!"
“Good afternoon,
I’m sorry your recent order was canceled. At eCampus.com, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Erin
”
"Rented a brand new Torts book for a lot less than buying new, the book looks great!"
“Good afternoon,
Thanks for the love! I’m pleased to know you found your Law Books with us! We strive to provide you with affordable textbook alternatives. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"My book came in good condition, on time, at a fair price."
“Good afternoon,
We appreciate the love! I’m happy to hear that you were satisfied with your item. We work hard to get you the items you need at fair price quickly. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"Easy process. Ordered online and was delivered to my door, as promised. Will use again."
“Hello!
Those are wonderful words to hear! We’re pleased learn you had an easy ordering process. We're always working to update our website so that our customers have easy and affordable ordering experiences. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Cancelled my order. Said something was wrong with my payment method but there was no problem . Took awhile to refund the money. Textbooks are late now. "
“Good afternoon,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail.com address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin ”
"Nrver got my books in the mail "
“Hi Kimberly,
Thank you for providing this feedback. Reviewing your tracking information, it looks like this order delivered to a parcel locker near you. If you're not familiar with a parcel locker, you should have a key inserted into your mailbox which will allow you to access the locker. Inside there may be several packages, but 1 should be yours! We've sent an email to your gmail.com address further explaining.
Thank you for your time,
Erin”
"came quick and impressed with quality. "
“Good afternoon,
We appreciate the love! I’m happy to hear that we exceeded your expectations. We strive to send quality items as quickly as possible for your course needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hello fourschillers,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While we have thousands of items in stock at our warehouse, it appears the item you ordered was not delivered to our location as expected with our last shipment. We apologize for any frustration this may have caused. Additioanlly, we’ve sent an email to your gmail.com address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Erin
”