"It was very easy to order my books and to continue to order my books. "
"They never gave me the books that I ordered. I got the money back but I actually had to go to the college to get them. This happened twice. Will not be ordering from here again."
"On time delivery and e-mails with easy tracking!"
“Good morning,
We appreciate the love! I’m happy to hear that you had a superior experience with us. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Reliable and the books were in good condition! I got used books but bought them! There was some highlighting/writing but for the prices it didn't matter! Saved me so much in the long run! Thanks ecampus! "
“Good morning,
Thanks for the love! I’m pleased to know you were happy with our pricing and the items you received. We know that furthering your education and we strive to provide you with your course materials at competitive pricing. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"I am highly disappointed in this purchase. This book was marked in "good condition" but I would say it was in "fair condition". I would have spent more money on a book in better condition. There is pen markings on at least 1/2 the text book, which will be distracting to a new student using the book. I will think twice before using this book service again."
“Good morning,
I am sorry to hear that the item you received did not meet your expectations. We strive to provide our customers with quality items at an affordable price. In the case of your Geometry book, it appears that you ordered this item from an individual vendor. In cases such as this, we recommend that you contact the seller to work out a mutually beneficial solution. I have sent an email with this sellers contact information as well as details regarding an in store credit i've applied to your account as my way of saying I'm sorry for any inconvenience this matter has caused you on behalf of eCampus.com.
I hope you will feel my response has adequately addressed your issue,
Erin ”
"cancelled my order because of an apparent billing error but never contacted me to correct it. Called and they were absolutely useless and just said I could order it again. Used a different company and had none of these problems. "
“Good morning,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your loras.edu address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin ”
"Shipping took over a week just to get a notification saying shipped and then 5 days later it still hasnt actually shipped and im not going to recieve it by the time i go to college"
“Good morning,
I am sorry to read that your book was shipped later than we anticipated. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your gmail.com account to view our complete response.
Thank you for your business,
Erin ”
"You give a fast delivery and the book is in good condition "
“Hello mpsa1989!
Those are wonderful words to hear! We’re pleased learn you received your item quickly and in satisfactory condition. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Good prices....quick delivery....good product...love getting the discounts and points"
“Good morning,
We appreciate the love! I’m happy to hear that you've been able to utilize several methods to save money on your textbooks. eCampus works hard to supply our customers with the items they need at affordable prices. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"Best rental prices and great customer service. "
“Good morning mhd212,
We appreciate the love! I’m happy to hear that you were happy with our rental prices and customer service. We want to stand out by providing you with the best customer service. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again
Erin ”
"I've never rented from offline and was very impressed with the prices provided and the fast delivery. I will definitely be using this site for future books."
“Good morning,
Thanks for the love! I’m pleased to know you will be returning to rent from us again. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"The prices we're very reasonable. So much better than other websites. The workbooks were in stock and I received them quickly. I will definitely be buying again from eCampus.com"
“Hello Chinadll47!
Those are wonderful words to hear! We’re pleased learn you found the items you needed and received them quickly. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Excellent history with this company. Love the reward points. "
“Good morning,
We appreciate the love! I’m happy to hear that your items arrived quickly. We're always working to find new ways for our customers to save money. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"I did not like the condition one of my books were in for the price that was charged. The order document also said there was a $7 coupon inside which I never found."
“Good morning Lisa,
I'm sorry to hear that you weren't happy with one of the items. Please email me directly with more details regarding the book you are referring to and a description of the item you received. Feel free to use coupon code THANKYOU for $7 off $75 or more (expired 1/1/18).
I look forward to working with you to resolve this issue,
Erin
erin@ecampus.com ”
"I have only received the BEST service from ECampus. They have OUTSTANDING prices, AMAZING representatives, and SPEEDY shipping time. The books have been wonderful quality every time! Would DEFINITELY recommend! "
“Thank you so much Alicia!
We appreciate your positive feedback and hope that you will continue to use us for your future textbook needs.
Thank you!
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hi michaeljray22,
At eCampus.com, our customer’s personal and financial information safety is among our highest priorities. We regret to hear that your most recent order was canceled due to a billing address information irregularity. We understand this likely caused an inconvenience for you and have sent email to the address on file explaining the situation in full. We do apologize for the issue and hope our effort to protect our customers will not prevent you from shopping with us in the future. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Our apologies,
Erin
”