"I wish they were more descriptive about the condition of the used books"
"I ordered 2 books. One was sent on time. The second was not in stock, yet ecampus never stated that. I paid for 2 day delivery which never happened. The delivery date kept being changed. Finally i cancelled the order and went with another company. Why cant ecampus just say they dont have a book instead of lying??? NEVER ORDERING FROM THAT FIFTH RATE PIECE OF GARBAGE COMPANY!!"
“Good morning,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Pease check your yahoo.com account to view our complete response.
Thank you for your business,
Erin”
"Wrong book was sent and needed the correct one for an assignment. Got the correct book the night before the assignment was due."
“Good morning,
I am sorry to hear that you were originally sent the wrong book. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation. Pease check your bellsouth.net account to view our response.
Thank you for your business,
Erin”
"The delivery was on time. "
“Good morning,
Those are wonderful words to hear! We’re pleased learn you received your book on time. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin”
"It was great omg renting a book for way less than the original price "
“Good morning,
Thanks for the love! I’m pleased to know you found a good deal! We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin”
"Received my book earlier than expected in great shape and at much better price. I definitely will be buying my textbooks from eCampus from here on out!"
“Good morning,
We appreciate the love! I’m happy to hear that you received your book earlier than expected and it was in great shape! I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin”
"They were extremely quick and I will definitely use eCampus again!"
“Good morning,
We appreciate the love! I’m happy to hear that you received your books extremely quick. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I figured that 3-5 days shipping meant it would be delivered in 3-5 days. End of story needed it sooner than it could be delivered. Should reconsider the wording on your website."
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item had an advertised availability of 3-5 business days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin”
"Took 14 days to ship my order"
“Good morning,
I am sorry to read it took longer than expected for your item to deliver. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Pease check your gmail.com account to view our complete response.
Thank you for your business,
”
"I had to cancel my order due to taking so long to ship from publisher... But I was amazed at how great their customer service was. They cancelled and refunded my order with no problems. I would definitely use they again, but allow for a slow delivery. "
“Good Afternoon,
We're happy to hear our customer service department provided you excellent service! It is frustrating when publishers have issues providing a copy in a timely manner. As our way of saying sorry, we've added $5.00 of in store credit to your account. In addition, I've sent an email to your ymail.com address with a coupon and special offer included.
Good luck in your studies!
-Erin-”
"The book was as expected- a little worn but intact and in good shape. It cam effieciently. "
“Hello,
Those are wonderful words to hear! We’re pleased to learn you received your book quickly and as expected. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin”
"I have paid for a book and to date I still have not received it."
“Good morning,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 05/26/17, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your yahoo.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin”
"I rented 2 textbooks for my previous semester at school. I got new books at a very convenient price! For this semester I got used textbooks, but in a good condition. The price is very good, too. I would recommend every student to use ecampus services."
“Good morning,
We appreciate the love! I’m happy to hear that you will be recommending us to other students. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I received a confirmation email for my purchase and the money was taken out of my account. A week later I receive another email that they no longer have the book? Here's to hoping I actually get my money back. "
“Good morning,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller did not confirm shipment of the item and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"I ordered a book that I needed for Grad school and almost two weeks after I bought it, they cancelled it because they couldnt find a publisher. THEN WHY DID YOU SAY IT WAS AVAILABLE AND SOLD IT TO ME??"
“Good morning.
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I am sorry to hear that you were not pleased with the condition of the book you received. We understand this is a frustrating situation to be in and know you need a proper solution. I have sent an email to the address on file containing two possible solutions, one of which discusses a rushed replacement at no cost to you. Please read over this email and reply with your choice of action. Again, we’re sorry this has happened and want to quickly resolve this problem.
Attentively waiting for your response,
Erin”