"I paid for the quick shipping, the book come more than 15 days later. Not sure if I will be able to catch up in my class, now that I am so for behind :("
"Did receive a book and order cancelled weeks after I placed order."
“Hello Maria,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While we have thousands of items in stock at our warehouse, it appears Infant/Toddler Environment Rating Scale was not delivered to our location as expected with our last shipment. We’ve updated this book information and apologize for any frustration this may have caused. In addition, we’ve sent an email to your gmail address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Erin ”
"Received it quick. Brand new with the codes untouched. Much better than expected! "
“Hello!
Those are wonderful words to hear! We’re pleased learn you received your item quickly and in excellent condition. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"Waited 10 days, and order never shipped."
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
”
"bad business they sent me the wrong book"
“Good afternoon,
I am so sorry to hear that you have received an incorrect item! My supervisor has called you requesting the ISBN of the item you received in error. We only have one more copy of this book on the shelf and urgently need you to call her so that we can ship you a replacement for the incorrect item.
Thank you for your prompt response,
Erin ”
"I was excited about purchasing my book through eCampus, however, 2 days after buying the book, I was sent an email saying my order had been canceled and the money was going to be refunded. There was no explanation as to why, nor was there a reason on my end for the order to be canceled. I am sad to say I will not be using eCampus in the future to purchase books. "
“Good afternoon,
I’m sorry your recent order was canceled. At eCampus.com, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Erin
”
"I paid an extra amount to receive the textbook in a few days and it has been 13 days and still have not received it
"
“Good afternoon,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
According to my records a representative already emailed the seller today on your behalf. Once we receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 5/24, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your yahoo.com account for details of this credit.
Regards,
Erin ”
"I ordered my book through eCampus and waited for it to ship. It was supposedly available within 3-5 business days. On the 6th business day, I contacted eCampus and was told that they were waiting to hear from the publisher about the availability. I contacted the publisher directly and learned that the text is no longer in print and is not in stock. How long was eCampus going to hold my money before contacting me to tell me that they could not acquire the text?
Fortunately, eCampus returned my money with no problems. "
“Hi Kelly,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin
”
"Haven't yet received my textbook, ordered 2 weeks ago and asking for feedback..!"
“Hi Swati,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin
”
"Order my book ,they took money out , they cancelled my order. TWICE. Never will order from them again "
“Good afternoon,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail.com address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin
”
"They sell their books for cheap prices, and delivery time is not too bad. Was my last option, because all other options were way too expensive. "
“Good morning,
Thanks for the love! I’m pleased to know you were satisfied with our pricing and delivery time. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Amazing customer service! And super convenient. I was able to extend my rental period with no extra fee or hassle. "
“Good morning,
We appreciate the love! I’m happy to hear that we exceeded your expectations. We strive to stand out when it comes to the level of customer service you receive. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Was not emailed about anything, shipment hadnt been made almost 2 weeks after purchasing it and as of writing this review I still havent had confirmation that the textbook has even shipped yet while my class had already begun.
I am cancelling my order tomorrow."
“ JoshuasMind,
After reviewing your order, it appears during the transit process your item experienced a delay caused by the publisher going out of stock of the item until further notice. We place a great deal of care into packaging and shipping each order in a timely manner. However, mistakes do happen, and when they do our customers are shouldered with a burden. I’d like to take ownership of that burden by first apologizing for the delay and experience you’ve had with us. To make up for this mistake, I’ve sent an email to your gmail.com address explaining the situation and providing you with a resolution. I hope this email will help resolve the situation and demonstrate we care about maintaining your business.
Erin
”
"Fast transaction and reliable!!! "
“Hello odessagajo!
Those are wonderful words to hear! We’re pleased learn you rely on us for your textbook needs. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Fast delivery and product in good condition! "
“Good morning,
Thanks for the love! I’m pleased to know you received the item quickly and in satisfactory condition. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of usually ships within 3-5 business days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin ”