"I ordered a book, paid $16.99 extra for 2 day shipping on a Wednesday, thinking they would ship Thursday and I would receive the book on Saturday. They shipped Thursday but I didn't receive the book until the following Tuesday. So I paid $16.99 for 2 day shipping for no reason and they wouldn't refund my shipping cost! I will never order another book from them again. "
"My purchase was to replace a high school textbook that my daughter lost. In turning the book in, she had to show proof of purchase so SAVE YOUR RECEIPT. This book was very inexpensive compared to other sites and alternatives. "
“Good morning,
We appreciate the love! I’m happy to hear that you were able to use us to resolve a (what I'm sure was) difficult experience. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Ordered textbooks. Delivered within 1 week. Fast and courteous service. They kept me informed daily, about the status of my order. Great price. Will definitely use them again. Awesome "
“Hello!
Those are wonderful words to hear! We’re pleased learn you will be returning to us for your textbook needs. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin”
"I was having a very hard time locating this book for my summer class and ecampus.com had it available. I will use this website again in the future!"
“Good morning,
Thanks for the love! I’m pleased to know you were able to use us to obtain your hard-to-find book. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"I asked for expedited shipping and still had to wait a week before it was shipped. Was told I was going to be given a refund for shipping and never received it. First and last time I'm getting a book from this site. "
“Good morning,
I apologize that it took longer than expected for your item to ship. I show that a credit was requested for your full shipping cost in the amount of $16.99 on 5/16 and was approved on 5/18. Refunds can take between 3-5 business days to reflect on your original method of payment.
Thank you for your patience,
Erin ”
"Ordered a chemistry book for $150, received a biology book with packing slip for someone else in a different state. Accidents happen and I'm sure we will get it straight, but I need the right book!!"
“Good morning,
I am so sorry to hear that you received an incorrect item. I am working with my procurement team to determine if the publisher can ship you a replacement with expedited shipping. I will email you directly as soon as I determine what options are available to resolve this issue.
Thank you for your patience,
Erin ”
" Thank you! Great pricing and fast delivery. "
“Good morning,
We appreciate the love! You're certainly welcome! I’m happy to hear that you were satisfied with the pricing and speedy delivery. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"They sold me an out of stock item... then they cancel stating "a fraudulent payment attempt???"... very unprofessional, never buy again from them... the item resulted out of stock when I checked again but they blame me in the cancellation"
“Hi David,
At eCampus.com, our customer’s personal and financial information safety is among our highest priorities. We regret to hear that your most recent order was canceled due to a billing address information irregularity. We understand this likely caused an inconvenience for you and have sent email to the address on file explaining the situation in full. We do apologize for the issue and hope our effort to protect our customers will not prevent you from shopping with us in the future. Please be advised that upon your orders cancellation we determined that the requested book was temporarily unavailable from the publisher and updated our website to reflect that information. Your cancellation had nothing to with the item becoming temporarily unavailable.
Our apologies,
Erin
”
"My textbook was more than 75 to rent for less time through my school, but it was $13 through E-campus. I'm hooked!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you gave us a chance. We strive to rent your books at an affordable cost. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"The seller no longer had the requested book in stock. eCampus cancelled the order and offered a 5% discount on my next order for my trouble. Unexpected and appreciated.
Thank you."
“Good morning,
Thanks for the love! I’m pleased to know your expectations were exceeded. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Your books are very cheap! Great service! Thanks"
“Good morning,
We appreciate the love! I’m happy to hear that you were satisfied with out pricing. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"I was given a tracking number but I was not able to track books because I kept getting the message "tracking not available." i contacted both the postal service and the seller and still have not received my order. Needless yo say, i missed my homework deadline because i have not received my books"
“Hi Bridgette,
I am concerned to learn you haven’t received your order for Understanding Medical Surgical Nursing Workbook. I apologize for any inconvenience or frustration this has caused. eCampus.com hosts the Marketplace as a 3rd party platform for private buyers and sellers to connect in an effort to save our customers money. Because the Marketplace is a 3rd party platform, we have less control over individual transactions and therefore allow sellers up to 5 business days to confirm and ship an order. However, we do require a seller to provide the customer with an accurate tracking number once this item has shipped.
In an effort to deliver excellent customer service, I have emailed the seller directly request valid tracking information for your order. I will forward their response to you once I have received it. If they do not provide an adequate response by end of business on 5/23 , I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for their actions. Please check your yahoo.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
With Care,
Erin ”
"Never received my book and they did absolutely nothing to help me out, and now they're charging me more for not being able to return the back I NEVER RECEIVED"
“Good morning,
I am sorry to hear that you never received your rental item. I do not see any charge has taken place for this item as of yet. I have sent an email with a possible resolution to the hotmail.com address on file.
I look forward to your correspondence,
Erin ”
"Cheap, fast, right on time!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you received your textbooks on time. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"the ebook i purchased wont work and customer service does not care."
“Good morning,
I apologize that you are having issues accessing your eBook. Please email me directly at erin@ecampus.com with the device you are attempting to use and the error which is occurring.
Thank you for your prompt correspondence,
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“
Hi Shelley,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with us. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your gmail.com address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Erin
”