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EMS Computing

359 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

1/5

2003-01-05

"These fraudsters do business under two names:
EMS Computing and Tech Savings. Two names
but the same fraudulent company.

Placed an order in December. No processing
of order took place. Credit card was charged
immediately! Cancelled order. Company promised
a refund. Still waiting for refund.

From other comments posted here I have learned
that this company sometimes not only does not
issue refunds, they sometimes will double-bill
a customer for non-delivered goods. If this
doesn't qualify as fraudulent, I don't know
what does.

"

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1/5

2002-12-31

"Place and order, than canceled, took over a month to recieve a refund, this is totally unacceptable"

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4/5

2002-12-24

"I ordered a Samsung 17" LCD monitor from them, and paid by check (I moved to the US in 2000 so I didn't have credit history then). They were not the absolute cheapest, but close, and the only merchant to take checks.
They waited one or two weeks after the check cleared to ship, but the item was new and packed well.
"

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1/5

2002-12-18

"its been a week and still havent shipped my item yet. do i have to grow a beard first. i get much better service from newegg.com. i really hope this place doesnt rip me off."

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1/5

2002-12-18

"this company stocks nothing so do not beleave the stock numbers as that is the info from the wholesaler they buy that part from as i placed 2 orders from them and the first took 6 weeks with no ship and the other 4 weeks with no ship when i canced both and another 7 weeks to get my money back"

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1/5

2002-12-16

"I purchased a set of creative labs 6.1 speakers from EMS Computing. They were listed as the lowest price on pricegrabber. After I purchased the items, my credit card was immediately charged. Several days later I called because the item had not shipped even though they claimed they had 130 units in stock. When I called customer service they stated that the order had been cancelled because they did not carry the item. It took two more phone calls and another week to get a refund. How can they not carry an item if their website show it in stock and the number of items in stock goes down when you order the item? They were still showing 98 units in stock when I was told my order was cancelled. Poor service."

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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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4/5

2002-12-13

"You get what you pay for. Rock bottom prices equal:
1)low or no customer support,
2) no returns (if you're lucky, you'll still pay high restocking fees)
3) repackaged items selling as "new"

I took my chances with this reseller and I was lucky this time. I received everything on time and in working condition.

There's no easy way to track your order before they ship it. However, once shipped they provide an UPS tracking number, which is great.

Hey, they sell everything low priced, so their margin is slim. Something has to give and that's you, the customer. EMSComputings exists solely to pick business from other resellers, more reputable ones.

They're that kind of the fish that feeds off the bottom, the leftover that other resellers don't want.

I tried to save a few bucks with them and it worked this time. However, it was my first and last time with them. It's just too risky.

Hey EMS: close your business down and reopen with a new name. Maybe you'll have better luck. Righ now your name is a curse.
"

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1/5

2002-12-13

"This company is a scam. I have a charge to a credit card, no merchandise ever shipped. Talked to a person who was going to credit me. Never happened. Phone is always busy now and no one will answer my e-mails."

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Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Being trustworthy
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Being knowledgeable
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Customer service being easy to reach
Customer service being knowledgeable
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5/5

2002-12-06

"hmmmm so many complains about this company....well, that is because this company has grown and moved the location and it creates problems...just give little more time why?? well, I shop with this company more than 2 years and spend almost $10,000.00 and never had a problem always fast and always good except one time in August when they are moving...I still think this company is good and give little more time for them to fix the problem....its like when you move to new place...it takes time to reorganize and so on... NO I am not a EMS employee nor family but satisfied customer for years.....thanks"

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1/5

2002-12-04

"Company sucks, nothing I ordered was in stock, had to wait 1 month on 2 monitors that were backordered.

Everything they had is back ordered, what kinda company has nothing in stock?

Very bad way of doing business.
"

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5/5

2002-11-27

"Wow, I'm really suprised to see a low rating for this company. Maybe its just me, but I've bought from emscomputing twice now and had nothing but good experience with them. I orderred a battery for my digital camera in May and most recently a set of Altec Lansing 641 computer surround speakers. I placed the order on Sunday, it shipped Tuesday and arrived Wednesday morning (this was with regular 3-5 day shipping!) Shipping was also free, I'm not sure if this is a special promotion during the holiday season or not. I'm normally apprehensive of buying merchandise online, but I would definitely buy from emscomputing.com
Not to deny other peoples' claims, but I have had no such problems.
"

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1/5

2002-11-25

"don't shop here. don't let your friends or family shop here."

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1/5

2002-11-12

"I ordered a case and some memory from them. The memory was hard to find RDRAM (PC1066) and it was backordered. I found the memory elsewhere and cancelled my backordered memory on July 19th.

On September 20th, they billed my credit card for $273.28 and shipped my my cancelled memory order. I conteacted them at least three times before they would accept their mistake and gave me an RMA. I returned the memory and it took another whole month and a letter to my state attorney general to get my money refunded. Even then, they refunded me $272.98. Thirty cents is not a huge deal, but these people are so incompetent that I want the money back just on principle.

I hope they get shut down because this is one of the worst shams of a business I have ever dealt with.

Edit: after posting this comment, I see that late last week they billed my credit card $1.00 and then refunded me $1.30. So now I have my initial charge returned in full. However, I have reported them to the Better Business Bureau and I suggest others do so as well at http://www.betterbusinessbureau.com as I will still never do business with these people again.
"

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Is trustworthy
Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2002-11-08

"I used market boy for this company because they lsited the lowest price. I agree that their shipping is somewhat undesirable however they did refund my shipping and handling. The customer service people were very friendly and really helped. I just think there shipping needs to be improved. "

Detailed Review Benchmark + -
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-11-07

"I ordered a G90FB Viewsonic monitor on Sunday, it is now going on Thursday and still not shipped. There site says 28 in stock and 1-2 days to ship. It's really a shame this company doesn't have their SH*t together because there prices and website are really nice. Edited: I cancelled my order. I ordered it from TigerDirect and they shipped it out the same day!! Stay Away From EMS Computing."

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