"My order arrived promptly and containing everything on my invoice.
There was a slight mistake with a digital code which was quickly rectified when I reached out to them. "
"Awesome laptop with reasonable price. Great customer service. Will definitely buy more from this website in future."
"waiting for the order to be sent for more than two weeks.... Customization shouldn't take more than half an hour for a specialist. "
" Still haven't received the unit. "
"Excaliber PC went out of their way to treat a customer right when Asus was unable to provide laptop computer stock to Excaliber PC for which I had placed an order. Excaliber PC shipped me a free Asus ROG GM50 Mousepad and gave me $50 off on my next lalptop order. You can not beat that for excellent customer service !!!! Rachelle kept me informed every step on the progress of the new order # 17886390. "
"I get my laptop on time! and they called to me kindly"
"I came across this website on a forum where someone mentioned how cheap you can get everything. I checked it out and it was as he had said, everything was so cheap on here, and with that there were many freebies! I was really hesitant about my decision to order from here, but let me tell you one thing, I got more than what I wanted, in perfect condition.
Where I was previously going to get my Asus Gl551VW cost a total of about $1400. I got the same thing with an extra 8GB ram for only about $1200 (Including delivery and taxes!). And also I'm in Canada so that price also includes extra FedEx international priority charges. On top of all that, I got this delivered at my door the next day of order.
Final verdict: I would recommend this vendor to all my friends if they want to order online. Just be aware that if you can get some thing at your local store for the same price, its always better to get it your self (which I couldn't)."
"Initially I had a problem with my order through failing to check the credit limit on the card used to order. Rachelle and Steve worked to remedy the issue, compounded by me being in the USA for only a short time to allow for delivery of the MSI Gaming laptop. However, it was all turned around within 10 days and I flew out with the new laptop and am I'm thrilled with it."
"I found EXcaliburPC.com through their Amazon storefront and was delighted to find an even greater selection and some fantastic deals on their site. Everything they sell can be customized. I needed a laptop in a hurry and I was afraid the custom building would add a huge delay to the process but it did not! After speaking to their customer service team and requesting a rush on the order, they were able to get me from the sale to holding my new laptop in just under a week. I absolutely recommend these guys for complete computer solutions."
"Took a week and a half just for them to ship my product. Product arrived 2 weeks after order date. Way too slow"
"I was worried that the laptop will not arrive at the said date as it was not yet shipped 2 days prior. I called their Customer Service few times and they were very courteous and professional. In the end, ExcaliberPC went above and beyond and FedEx the package overnight. The laptop was in tip-top condition. "
"Everything got to me in pristine condition, just slow for the order to be packaged and begin shipping. Customer service was very nice, recommend calling to speak to a person."
"Waited longer than I wanted."
"Very poor communication, no answer despite several emails. Took 10 days to post the item despite paying extra for express check out. Did not deliver service or product as specified."
"Extremely appreciate that they took the time to call me about any minor issues when it came to configuring my purchase, offered theyre best decision to make it work properly."