"Bought a new full retail prices laptop and found a screen defect in the first two days. So, I sent an inquiry in how to resolve the issue and they have not replied after five business days. Buyer beware! "
"Just got what i wanted! All i asked for i got. Thank you m8 8/8 was gr8"
"Took only a week to upgrade, ship and deliver at my doorstep. I am highly impressed with their commitment. The same order on xoticpc was taking at least 20 days. Please order from Excaliber, only. "
"I ordered a gaming laptop from EXcaliberPC so that I had something to play games on when I travel for work - I got an amazing deal, and the order went through quickly. I contacted them the day after ordering just to make sure everything processed correctly and they were SO friendly. I will definitely order from them again. The laptop had an GeForce 960M and a free upgrade to 16 GB Ram - I have been playing on it for the last few days and I am extremely impressed by the quality. "
"goodddddddddddddddddddddddddddddddddddddd"
"I called, needed urgent deliver and my sales technician dropped everything and got it to me within 12 hours. Thank you and you made my sons birthday very special :) "
"I made a larger purchase with ExcaliberPC earlier this year...the new MSI PE70 notebook with upgrades. My overall experience was not good since I ended up losing money in the transaction. My first instinct was to purchase from Newegg but I was swayed to go with Excaliber because they were offering a small rebate and free bag (so not worth it in hindsight). But...anyway...I'm not going to bash Excalibar...but rather I want to give guidelines on how to use them so you don't end up like me. Here are my guidelines....
How To Use ExcaliberPC If You Are Buying Something Over $100
1) Research all other online retailers for the product you want first. If you can find it elsewhere and at a price that’s meets your budget...you should probably get it.
2) After researching... if you find that the difference in Excaliber's price and their closest competitor is greater than 35%....it may be okay to make the purchase with Excaliber. Reason being...the 35% price difference will give you built-in "insurance" in case things go wrong with your order and you have to absorb a loss. Note: Excaliber will not take a loss on a transaction regardless of fault. In my experience...the customer will absorb all financial losses.
4)Before you order...please...please....be sure to read all of Excaliber’s terms and conditions as well as their return policy!!!!
3)Always....always call and place your order. Do not place your order online. When you place your order by phone...get the salesperson's name and ask them to send you a confirmation email regarding the order and any promises they have made.
4)Get all communication with Excaliber in email confirmation or summary format so that you have a paper trail.
5)If Excaliber's price difference is not greater than 35%....do not be swayed by any small rebates or gifts...it's just not worth it. Stick to the 35% price difference rule if you’re buying something over $100.
Shop safe and good luck!
"
"Was able to handle a repayment (initial payment was declined via the website). Got a call the next day confirming the order and despite swapping out some parts, everything was put together within 2 days and shipped to me. Got everything as expected and worked flawlessly."
"Everything is okay but I have to say the shipment is a little slow"
"ne livre pas au canada on le sait juste quand on veux faire la transaction sinon tout est ok donc je suis decu"
"Found a great deal on a gaming laptop. Calls in to service were great as long as you get in during their shorter business hours, otherwise it's just a voicemail. Even with that they were over the top nice and made sure I get what I ordered."
"I purchased a Special Order Asus Laptop and additionally purchased 2 day shipping so that I could have the Laptop before the weekend.
EXcaliberPC contacted us first thing the following morning to confirm purchase and address. They told us that they would try their utmost to get the item ship that day. We told them that if they could not do the requested changes and have it ship out the same day, then they should refund the 2 day shipping and send it regular as it would not matter there after.
A few hours later we received an email confirming that the item had been delivered for shipment along with a tracking number (this was a Wednesday afternoon). I received my laptop on Friday Morning early.
The Laptop is exactly what I ordered and I am very happy with it so far. To give a reasonable review of any item, I believe one should put it through a time test, and therefore I will review the Laptop at a later time.
THANK YOU VERY MUCH TO ALL THE EXcaliberPC STAFF THAT MADE THIS HAPPEN.
TOP NOTCH"
"Received laptop with faulty hardware, fully tested and confirmed during first day of receiving item.
EXcaliberPC claims RMAs are processed within one business day. Currently am waiting 9 days and counting for RMA to be approved."
"Great customer service department, superb technical upgrade Department also, and super super fast shipping they are located in California I live in Ohio, I needed this laptop by Saturday I ordered it on Wensday at 2 :39 their time and I received it the following day by 1:30 my time. That;s only twenty three and a half hours to go three-quarters of the way across the country."
"they answer my question and they also tell me what to do! beri good berigood!"