"Tony has been very helpful in clearing up any questions or concerns that I had. You can tell their goal is customer satisfaction. Thank you!"
"Please read the addendum at the end of the comments.
An unfortunate experience. After you add the base price of the TV + shipping, you might save $30-40 on a $1500 set. But if you consider the aggravation of having to call them multiple times regarding the same order due to getting hung up on (unintentionally, I hope) or placed on hold without warning by an abrupt staff, it makes the money less impressive. Finally, I found myself getting misled about shipping times- The guy tells me it'll take up to 2-3 weeks for basic shipping to Michigan, so I needed to educate him that the website clearly states 7-10 days. But he still wanted me to spend another $69. What the hell was that all about? Was he a trainee making an honest mistake, was the website inaccurate, or was this guy just plain dishonest? There was no "oops, sorry about that, you're right", so I figure it's not option #1. At that point I seriously began to regret using them as my source for televisions. God forbid I have a problem with the set and have to return it... I might use them again, but only for a much more significant savings.
Addendum: I heard from Tony at East Coast TVs. He had read my review, and was concerned enough to call me personally to discuss the issues I had with the service. Kudos to his team for taking my concerns seriously. I'm sure it is a rare thing to get that kind of quick response from an internet business. His reaching out to me made a positive difference, and my review has been updated because of it. "
"They were amazing! They were very helpful and so nice. I needed help choosing the right TV for our needs and the salesperson was incredible! It was the perfect choice and my family loves the quality and features of the TV we chose. When shopping online, I searched everywhere and not only do East Cost TV's have a wonderful staff, they have the cheapest prices I could find on the internet. The shipping was fast and without any issues. I love East Coast TV and I will definitely be shopping with them again!"
"East Coast Tv!!!! is great"
"East Coast TV's was very quick to answer when I called them about getting a new TV. My quesitons were answered and I was even directed to purchasing a less expensive DVD player when I decided to get one of these at the same time as my TV. Shipping time was reasonable and TV was as described. "
"excellent customer service, product and pricing."
""Seller provided tracking # & item arrived well packaged and in perfect condition. Excellent seller!!"
"
"Easy to order. Secure site and all the orders will be processed after a confirmatory call which is assuring. However the shipping and delivery is annoying because they will be in your area only one day per week and if you miss that day, u have to wait for a week which happened with me. However there is no tax and shipping is free."
"Outstanding Customer Service and Outstanding Delivery.
I ordered my Samsung PN60E8000 Plasma TV from Dave at East Coast TVs on 05/18/2012 (Friday). I’m located in Bethesda, MD, right outside of Washington, D.C. In order to get an extra 2% off the order, I sent them a certified check on 05/18 via FedEx, guaranteed delivery on 05/21 (Monday). I had standard delivery which would take the TV 7-10 business days to get to me. The check arrived on 5/21 and I got my TV the following day 5/22 (Tuesday)! I was shocked and very, very happy. These guys put the bigger guys down in terms of price and customer service. Great place to get your TV from!"
"Great buying experience from East Coast TVs"
"My experience purchasing a television through East Coast TVs was ALL positive. Their prices were fantastic, they called me to verify the purchase and delivery to prevent fraud, and shipped the television same day. It arrived much more quickly than anticipated, and in excellent condition. Item was brand new as described, and works great. THANK YOU."
"Product arrived on time and in excellent condition. Delivery company was very accommodating. Additional questions I had about my order were answered promptly."
"After researching for months on 55LM7600 TV I finally decided to buy it from East Coast TV. The price was unbeatable. Where all the other stores were charging $300-$400 more than what I paid for. I have to admit that at first I was a bit worried about the authenticity or the store and the condition of the TV but the TV came out brand new factory sealed boxed and it is doing a great job in my living room. The shipment was fast and accurate and the customer service was great. Highly recommended to anyone who is planning on buying electronics."
"Great Service and great product. I was a little skeptical making such a large purchase over the internet. Purchased the Weber Summit S-670 Liquid Propane Grill - 7370001
the cost was in the $2,0000 range about $500-$600 less than other places. It arrived within a week, they updated me with calls and explained what time the delivery would be - arrived right on time with the driver keeping me informed to his status. Thank you.. don't hesitate to buy from East Coast"
"I bought an 82" DLP TV from East Coast. It was delivered into my home and set up for a few extra bucks but was worth it. TV works great. All questions were answered. I'd recommend them."