"East Coast TVs had the Sharp Aquos TV I wanted at an unbelievably low price. The website ordering process was easy and the product arrived in perfect condition. However, I would have liked an estimated ship date when I placed the order. I received an order confirmation 9/21, then no other communication until 10/10 when I received an email that the product had shipped."
"Very good service. On-line order went smoothly and delivery was perfect. Delivery guys opend the box and made sure the TV turned on and was working."
"Very good price, extremely prompt shipping and courteous set-up by delivery staff."
"Quick delivery.
Price beat Amazon by almost $100.
Product as advertised.
I would definitely buy here again"
"Excellent service, excellent value. Two thumbs up"
"I had a very good experience with this store. I found the best price on the net for my Yamaha amp and got free shipping. I had to change my shipping address after my order and they made the change with no problem. I will definitely recommend this store"
"Best price on the tv I wanted by a long shot, delivery in 8 days. Bit of a hard sell on "white glove" and insurance but overall, great service."
"Very good price, no additional sales pitch, shipping could be a little faster."
"I started to run when I saw multiple reviews stating problems and how East Coast TVs was aggressive in trying to get the bad reviews revised or removed (essentially EC TVs artificially inflates their rating by paying off people that post bad reviews to change them), but I decided to give them a chance since they had such good reviews. What a huge mistake, and I wish I had followed by initial gut feeling.
I ordered a TV during the Black Friday weekend. The price was good, but no better than I could've gotten at a few other places. The listing stated ships in 1 to 2 days. Over a week went by and my order status was still "processing", and there had been absolutely no contact from EC TVs, so I emailed. I was told in a very brief email reply to call in (why not just address the issue by email? Afraid of written evidence? Hard to convey a shady, fast, high pressure sales pitch by email?).
I did call as they instructed in their email reply and was told they don't ship to my area. No where on the product listing or anywhere during the checkout process was there any notice of a limited service area, a map, etc. They accepted my order but no one called or emailed to alert me of any problem in over a week, and I was told only after I initiated the contact.
They did say they could not configure their software to reject orders based on location, which is true. They use Volusion, a very limited software, which was another reason my first gut instinct was to run away. This is still no excuse for not putting notices on the product listings or the checkout pages, and not notifying customers of problems within more than a week.
Once I commented on the phone that I would move on and post a review accordingly, all of the sudden they offered to "try" the next day to get a different shipper and wanting to "work with me" to prevent a bad review, but when pressed they wouldn't say they "would" get a different shipper nor guarantee it wouldn't cost more. I was done, and in spite of asking them to leave me alone, they kept calling me back repeatedly, to the point I had to block their number.
So now after more than a week, I'm back to square one shopping for the same TV, but the Black Friday sales are over. East Coast TV's price on the same TV is now over $150 more than their price at the time of my order, and all other retailers have gone back up too. It will cost me about $90 more than the amount on my order to now buy it elsewhere.
Note to EC TVs: Please don't try to contact me any more. I believe my review is spot on, I'm not for sale, and will not change or remove the review."
"I purchased a 55 inch LED TV from East Coast TVs and it was a great purchase on my end. Salesman I spoke with was very knowledgeable and helped me get the best TV for my budget. Shipping was quick and surprisingly free, a huge savings over other websites I looked at. In home set-up was included with the purchase. Overall I would highly recommend them to anyone looking for a new TV."
"I recently purchased an 65 inch LG television from East Coast Tvs and I am extreemly satisfied with their service. The TV was priced almost $500 less than what I could purchase it for locally. It took a little over a week to arrive and was delivered to my home, unpacked and tested by the delivery people. I would definitely purchase from them again."
"Great prices and customer service. TV came sooner than expected Delivery was great Men made sure the TV worked before i signed for it. I would highly recommend buying here and will do myself when i need a new TV Yes i have recommended East Coast TV to friends and coworkers "
"The prices are great, but please read the fine print at the bottom of the website, where they tell you that you will also pay a 2% insurance fee for the TV. Even after the 2%, I still got a great deal, but I could have done without the shady Jersey guy who called me up to try to get me to fork over even more money. He insulted me a few times, but stopped after I warned him. If you can get past the initial sheister phone call, you will love what you receive! Delivery was timely and professional as well."
"Wonderful sales experience! I purchased the TV late on a Sunday, and the site called to confirm the order first thing on Monday. The person on the phone was very happy to have my order, and worked with me to fix an error with the order process.
I look forward to receiving the TV. They even offered expedited shipping due to the order problem. This site has the best price, and the staff followed thru to ensure I was satisfied with the sale. "
"So glad I took a chance and ordered my new Samsung big screen from east coast TVs. I was not sure if their prices were too good to be true and a little worried after reading some negative reviews. But I received my order after two weeks which is exactly what I was told by David when I ordered. The TV works great and looks great. I will not have any hesitation in ordering from them again."