"Grateful that their response was quick and professional, answering my online application within a few days. Their comparison quotes online were easy to read and compare. The representatives were professional, kind and helpful over the phone. I would recommend this way of insurance shopping to my family and friends."
"Application was simple and easy to fill out"
"Love it. Quick and very helpful"
“Hi humbledbaby,
Thank you for sharing this helpful information with us. We greatly appreciate you taking the time to provide your feedback.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
"3/25/15
EHealthInsurance “does not have a fiduciary duty to watch out for it’s customers best interests”. EHealthInsurance “ does NOT read the entire policy document” it is selling.
The quotes are real. They are from my conversation with manager Anthony L**** on 3/23/15 around 1:00pm CST. The conversation was calm and reasonable. He was (seemingly) genuinely sad we have this problem. However sadness at my situation did not convert to any sort of understanding of the responsibility that EHealthInsurance had. Humana also has culpability (deceptive marketing), as does the hospital (imaginary preauthorization), but, again, we wouldn’t be in the position we are in had EHealthInsurance only TOLD us about 4 little Riders THREE YEARS AGO.
These agents are supposed to know what they’re brokering, right? Do you think an AGENT has some responsibility to its principals with regard to the very product they are selling?
If we had been advised our policy had gaps in coverages, we’d not be in a fight over $12,500 right now. If we had been offered the Riders that EHealthInsurance knew about but did not advise us of, we’d not be writing this right now.
The reason Mr Lopez gave for not reading the whole (300 page) policy document is that they sold us is that prescription drug coverages can change and “how could they be responsible to monthly changes to prescription drug coverages.” And I agree with him that asking agents to stay on top of prescription drug changes would be more than anyone could do. But his analogy fails because while there are thousands of drugs, there were only 4 FOUR Riders, that never changed during the entire 2 years and 11 months we have had this policy.
Do you want to buy from people who do not even bother read the exact document they are selling?
Do you want to buy insurance from people who readily admit they are NOT there to look after your best interests?
"
"I am very frustrated with ehealthinsurance right now for the fact that they did not advertise the right information on the health plans during the deadline period for Obomacare. I picked a insurance package by what it covered for my 19 year old son for a dentist and by them he would be covered until the age 26 but by BCBS he is not. Bad advertisement and I will never use them for anything ever again."
“Hi ighayes3,
Thank you for letting us know about the inconvenience you experienced. We’d like to answer your questions as soon as possible.
You can speak with a licensed agent Monday through Friday, 8AM to 12AM, and weekends, 10AM to 7PM, Eastern Time
Please call us at 1-877-456-6670, and be sure to choose option 1 to reach an agent.
We’ll gladly explain your health plan options and help you get enrolled.”
"fun and easy website. wish they were all that easy and simple and made a lot of sense."
“Hi bhubden,
We're glad to know that our services were helpful to you. Thank you for taking the time to provide your feedback.
In good health,
The eHealth Team”
"I spoke with agent mike he answered all my questions and solved my health issues, being an agent he did great thanks mike"
“Hi rchaison52,
Thank you so much for taking time out of your day to provide your feedback, we are happy to help and hope to continue to help you throughout the years.
In good health,
The eHealth Team”
"The whole process was easy on eHealthInsurance.com. I found the plans that were available, chose one and applied for it. I hit one part of the application process that said there was going to be a one-time fee for starting my policy if/when it was approved. I stopped at that point because I didn't have time to call and ask about the fee. Then someone from eHealthInsurance.com called me and asked if I had any questions about it and said that the fee was from the Insurance company not the website. That was also really helpful. At first I was annoyed that they called me, but the woman was really nice, not pushy at all, and just answered my questions. When I called with another question, the phone was answered quickly and my question answered. "
“Hi Cehg,
Thank you very much for your positive feedback. We always enjoy helping our customers find the right insurance plans.
Please visit our site or contact us again if you need to find a plan to round out your coverage or help your friends and family get the same high-quality service.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
"Steve was very patient & informative as he helped me fill out the application. My computer lags a bit & he also helped me navigate my bank's website to locate my routing #. His telephone voice was both very professional and courteous, I could sense that he was doing his best to be reassuring that this complicated process could be successful. I can't imagine having to do this as a career, but he should be commended for a job well done."
“Hi ccfondi,
Thank you very much for your positive feedback. We always enjoy helping our customers find the right insurance plans.
Please just let us know if we can be of further help to you or your friends and family.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
"TERRIBLE, TERRIBLE, TERRIBLE. VERY RUDE AGENT.
I WILL NOT BE USING eHealthInsurance.com
This was a very UNPLEASANT experience.
Everytime i tried to ask a question the agent interrupted
me saying things like "let me just tell it my way"
if i could select a negative star i would."
“First and foremost let us apologize for the delay in our response; we take customer satisfaction very seriously and regret not addressing your concern sooner. We’d like to answer your questions as soon as possible. You can speak with a licensed agent Monday through Friday, 8AM to 12AM, and weekends, 10AM to 7PM, Eastern Time.
Please call us at 1-877-456-6670, and be sure to choose option 1 to reach an agent.
In good health,
The eHealth Team”
"Very easy to shop and compare coverages. I would highly recommend using eHealthInsurance.com.
Patrick"
“Hi patrickdmann,
Thanks for the feedback. Very glad to hear that you had a positive shopping experience with eHealth.
Please visit our site or contact us again if you need to find a plan to round out your coverage or help your friends and family get the same high-quality service.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
"A good experience overall. However, when initially attempting to apply (on my iPad), had many issues with continuation links not being available (just blank - not even there), and in turn, not allowed to continue with the application. I switched over to my computer once I was home and had no further issues. Bottom line - your site functions and operations are not compatible with my iPad 2...something that should be addressed."
“Hi kittyvandebogart,
Thank you for letting us know about the inconvenience you experienced on your Ipad. We'll forward this to the appropriate department and make sure it gets prompt attention. At the same time, thanks for the positive feedback!
In good health,
The eHealth team”
"A long process but was well worth it."
“Hi rosst75,
Thanks for the feedback! Feedback from our valued customers, like you, always helps us do better.
In good health,
The eHealth team”
"This was the best plan at an affordable cost for our family. The process was a lot more painless than I would have imagined. Thank you. "
“Hi thebugguy-92964,
Thanks for the awesome feedback. Feedback from our valued customers, like you, always helps us do better!
In good health,
The eHealth team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
"Very easy to file application. Thank you."
“Hi TammyPropst,
We thank you, and appreciate all the feedback we receive from our customers. We want to make sure we're doing all we can to make shopping with eHealth a positive experience for you.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
"It was fast and easy. I am glad I did this."
“Hi setondan422,
Thank you for sharing this helpful information with us. We greatly appreciate you taking the time to provide your feedback.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”
A rep from eHealthInsurance.com, eHealthRep, has responded:
“Hi netta87,
We thank you, and appreciate all the feedback we receive from our customers. We want to make sure we're doing all we can to make shopping with eHealth a positive experience for you.
In good health,
The eHealth Team
We'd love to hear more! Would you mind taking this brief survey? https://www.surveymonkey.com/s/eHealthReviews”