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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
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0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-06-06

"Satisfied with the entire order process!!"


Verified
5/5

2013-06-06

"Enjoyed your store so much,delivery was very prompt and all our goodies were delicious,only bad thing ate them to fast.Will be shopping with you's again.....
O
"


Verified
5/5

2013-06-06

"Fast delivery, delicious tea!"


Verified
5/5

2013-06-06

"This is at least our 3rd time to order from English Tea Store because they have a good selection of organic green teas at good prices. Shipping is free with a $75 order and we drink a lot of tea so this works out for us. Delivery is always quick and packaging is very nice. The teas are delicious so we'll continue to order our tea from them. The Organic Sencha Kyoto Cherry Rose Festival Green Tea is a lovely, fragrant and tasty tea...my favorite. My husband likes the Organic Osprey Gunpowder Green Tea. "


Verified
4/5

2013-06-06

"It seemed to take FOREVER before the tea was shipped. We were down to our last bag. The product is always good...you can't beat PGTips!!"


Verified
5/5

2013-06-06

"Found you an line. Easy to navigate web page. Prompt delivery. Very satisfied with product."


Verified
5/5

2013-06-06

"tea was delivered quickly in rain proof packaging. Thank goodness because it was out in the rain all day when it was delivered"


Verified
5/5

2013-06-05

"VERY PLEASED WITH MY ORDER. WE HAVE ENJOYED ALL THE TEAS AND JELLIES."


Verified
5/5

2013-06-05

"Love the tea! Ordered the cups with lids as well....great idea!"


Verified
2/5

2013-06-05

"I thought the product would be authentic made in England, so it is a replica and not what I was hoping for."


Rep reply posted 2013-06-06
A rep from English Tea Store, , has responded:

“Thank you for your recent order with us. We apologize that the item you ordered is not made in England. We do not list the country of origin for this item on our website as it varies from product to pattern and based on which manufacturing facility it was made in. We apologize for the inconvenience. Please feel free to contact our customer service department at 877 734 2458 with any questions.”


Verified
4/5

2013-06-05

"I like ordering from English Tea Store but the shipping charges are expensive and it doesn't come that fast."


Rep reply posted 2013-06-06
A rep from English Tea Store, , has responded:

“Thank you for your recent order with us. We are happy to hear that you are satisfied with your purchases. Please be advised the shipping charge is calculated, based on weight and distance. The shipping cost is provided by the shipping carrier. You were charged $7.50 for shipping from PA to MN. We apologize. Please feel free to contact our customer service department at 877 734 2458 with any questions.”


Verified
5/5

2013-06-05

"I like buying things from them because its definitely cheaper than paying the postage from UK, and they are super in the customer service area. Not only would I recommend them, but I have. It's fun to try British things, and everything is always fresh with them."

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Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2013-06-05

"I bought this item as a gift for a sick friend. After receiving it she let me know how lovely it was. As the purchaser I felt that the pricing was reasonable and the shipping was timely. I would definitely recommend the English Tea Store to others & I will look to order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-06-04

"no problems the order came it when it was suppose too this is the first time i have used the company and will use them again "


Verified
5/5

2013-06-04

"I love the English Tea Store - Earl Grey and HP Sauce are staples in my house."