"I am very dissatisfied. I didn't get the tea cup strainers I ordered. Got the cheaper long handled ones. Never dreamed I had gotten the wrong ones. I had thrown all the paper work away to return them. Will never buy anything from you guys again "
"Love my Brown Betty Teapot purchased from English Tea Store. Order was received promptly and in perfect condition. All that I could have hoped for! Price was great too."
"Smooth transaction. Fast."
"odering was fast delivery was on time and quailty of product can not get better service. "
"I have been buying my favorite decaf loose tea from the English Tea Store for a while now. The tea is superb, shipping always fast and the packaging just great. Always a satisfying shopping experience!"
"The tea was excellent but I expected two 16 ounce packages from the tea that I ordered. The order came with one 16 ounce package (as expected) and 4- 4 once packages for the other order (not what I expected. were you out of 16 Ounce packages?"
“Thank you for your recent order with us. The Soom Estate Tea - Loose Leaf Pouches in the 16oz pouch was out of stock at the time you had placed the order with us. We automatically processed a substitution for the 4oz size so the order would ship to you a lot sooner. Please feel free to contact us toll free at 877-734-2458, if you have any additional questions.”
"Great service. Pleasantly speedy shipping! Great tea, including the store brand stuff. Accurate descriptions on the site allowed me to receive pretty much what I expected in the tea's I ordered that I had never previously tried. Helpful reviews by other customers.
(I will say I could've done with less emails reminding me to leave this review, which I'd have left when I had time - now, regardless. But I won't count it against you.)
Again, thanks for the great service and fast shipping! You have certainly earned our repeat business."
"I broke my original one bringing it home from work the day I retired (my husband was SOOO happy he wasn't the one who dropped it) Tried to get it someplace else and had a horrible time. You folks got it to me in a quick efficient way. Thank you.
I cup of green tea is never enough!"
"Great product... just as I remembered from England. The shipping rates were a bit high and the box the product came in could have held 40 jars, but an overall great transaction."
"Quick delivery no hassles"
" I find shopping easy, convenient and fast delivery. I have been with English Tea Store for years. "
"Very impressed with the level of customer service at the English Tea Store. Also, very satisfied with the quick shipments.
Keep up the good work."
"Service and item exellent will use again"
"I'm using them as coffee bags. They could be a little larger but they work fine. I'll order more."
"The cookies had a good flavor, but most of them were broken upon arrival. Could've been carrier error, but I was disappointed because they were for a presentation. "
“Thank you for your recent order with us. We apologize that you received some of your products broken. As we discussed, we have refunded your account for the damaged products. We have sent an email advising the credit back to the original form of payment, again we apologize for the inconvenience. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. We apologize that you received the incorrect tea strainers. As we discussed over the phone, we will ship you the correct tea strainers at no additional cost. There is no need to return the incorrect tea strainers. Please feel free to contact us toll free at 877-734-2458, for further assistance in the future.”