ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-06-01

"Great service, great tea."


Verified
5/5

2013-06-01

"Product arrived beautifully packaged and on time."


Verified
1/5

2013-05-31

"Items on back order, still have not received my purchases."


Rep reply posted 2013-06-04
A rep from English Tea Store, , has responded:

“Thank you for your recent order with us. We apologize that you did not receive your order yet. We will ship the in stock items to you on our next business day. The Porcelain Cup and Saucer – Raffles is currently out of stock without an ETA. At this time, we are in contact with the manufacturer to find out when we should receive this back in stock. We would like to speak with you regarding the review. Please contact us toll free at 877-734-2458.”


Verified
5/5

2013-05-31

"As always, everything was delivered as advertised, was of high quality, and billing was done correctly. I have ordered several times from the English Tea Store and am always well satisfied."


Verified
5/5

2013-05-31

"Shipment arrived in a timely manner and was delivered in tact. "


Verified
2/5

2013-05-30

"I am disappointed the actual Tea Pot is very small not even ONE cup! The picture and description of the pot is misleading. Not sure I will buy from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2013-05-30
A rep from English Tea Store, , has responded:

“Thank you for your recent order with us. We apologize that you are not happy with your purchase. We have refunded you for the product back to the original form of payment. We have contacted the necessary department to ensure all pertinent information is added to the product page. Please feel free to contact our customer service department at 877 734 2458 with any questions.”


Verified
5/5

2013-05-30

" Great. Great people and great product. Very happy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-30

"Great tea and whole order arrived very quickly. I am entirely satisfied and would order from them again."


Verified
5/5

2013-05-30

"Good Product, good pricing,quick shipping"


Verified
5/5

2013-05-29

"I have ordered Earl Gray Tea by the case for several years and find this a very reliable place to get my Earl Gray Tea. I would use two words to describe my experience and that is Fast and Reliable."


Verified
5/5

2013-05-29

"I bought a tea gift basket for my mother as a mothers day present. Although it did take almost two weeks to get to her. She loved it. We are from Scotland, and she enjoyed the tastes of home. I will purchase from the English Tea Store again. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-29

"awesome product! a bit high shipping cost, considering a flat rate box is 8.99 and they charged me 12 bucks for 2 lbs."


Verified
5/5

2013-05-29

"I already wrote you with a very favorable review. I love your store you have a great selection of English food and candy. The prices are great. You ship it to me really fast, in fact, i'm amazed how quickly it is delivered to me. I also like the free shipping that i get spending $75 or more. I will be ordering again soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-29

"One of the items was not in stock and a customer service rep. kindly telephoned to advise me. The rest of the order was received promptly. I am, overall, very happy with my shopping experience with this company. "


Verified
5/5

2013-05-29

"i love this store - great selection!"