"My mother loved all the marmalades."
"I was over joyed to find the web site and completely thrilled at all of the selections. Ordering was so simple, I was able to find everything that I thought of and quite a few items that I had not and yet needed. I then knew exactly when my order would arrive at my home because of access to shipping information. Nothing, nothing compares to the "over-the-moon" feeling I experienced having my order at my door, and finding everything true to the pictures I found on the your site. I absolutely will utilize your site first for all of my teas, supplies and trinkets. Thank you, thank you, thank you!!! My afternoon tea party will be a smash because of you."
"for the price I paid I was really disappointed with how little they were+"
"I am starting a new gift basket business and your store was the first purchase I made. I was very satisfied. The only comment I had was that one of the cups from the "for one" tea pot was discolored. It was on clearance. It would be good if you were to say to all of your customers that had purchased goods know what kind of "damage" it has. On some of the teapots you did say what was damaged, but not all of them. I will be ordering again. Thank you, Linda Garcia
"
“Thank you for your recent order with us. I do apologize if you did not realize that the clearance item you ordered was going to be discolored. I did check and confirmed that the information is listed in the description. If we can be of further assistance, please contact us at 877-734-2458.”
"My order shipped to Canada in less than a week. The items were well packed with no damage. I am very pleased with my purchase and use my new teapot everyday :)"
"They were out of the tea that I ordered, yet that was not represented on their site. I asked if the other teas in my order can be mailed while I wait for the out of stock tea. They offered and agreed to the shipment of the in stock tea. English tea store never mailed the tea they had in stock and instead opted to hold my order up until the out of stock tea became availble. Over two weeks. How cheap can you be? I have been a customer of theirs for years, but will have to rethink my options for the next time. Their prices keep going up but the service gets worse !!!"
“Thank you for your recent order with us. We apologize that one of the items you ordered were out of stock. We have contacted you by phone and email within 24 hours of order placement and offered the option to wait or substitute with another item. As discussed over the phone Friday afternoon, you agreed to partial ship the order. On Monday morning, the backordered item has filled and your complete order was shipped. We apologize for the inconvenience as the shipping carriers do not pick up orders on the weekend. We would like to speak with you regarding your order. Please contact our customer service department by phone at 877 734 2458.”
"This tea is a delight to the taste buds. This purchase was a gift for a friend and he loves its flavor."
"Great seller! Fast shipment of quality loose tea. "
"Product was delivered quickly and was exactly as described on the web site. Love my teapot."
"While ordering my current order, I just clicked on the live chat. I was not going to say anything about my previous order when my double devon cream was sour, even though it wasn't beyond the expiration date. My marmalade came unsealed as well. But when mentioning it to the customer service rep on the chat, she immediately refilled those products. It made me so thrilled to have such a proactive rep that I ended up ordering twice as much stuff as I planned. Your customer service is outstanding!! This isn't the first time I've dealt with the service department and I'm always pleasantly amazed! Thanks!"
"Everything was as described and promised. The customer service was excellent. I will shop with the English Tea Store again. "
"Love the tea. I have gotten hooked on chai latte and your tea gives my chai the desired taste."
"The English Tea Store is a pleasure to do business with. There was a minor mistake on my order and they resolved the problem very fast and to my complete satisfaction. A rarity in this age of internet commerce. I will continue to do business with them and highly recommend them to my friends."
“Thank you for your recent order with us. As we discussed, we have reshipped a T of H Scottish Breakfast tea out to you. We will not need our brand Tea back. Please contact our customer service department at 877 734 2458 with any questions.”
"A wonderful store to shop. It has all the hard to find English goods. I am going to be a regular shopper. Great products at great prices.. Super packaging on all items, they take the extra care to get your items to you in perfect condition."
"service was faster than I thought it would be."
A rep from English Tea Store, online-m, has responded:
“Thank you for your recent order with us. We apologize you are not satisfied with your order. Please keep in mind the items you ordered are the minis and not the regular sized Cadbury Easter Eggs. Please feel free to contact our customer service department at 877 734 2458 with any questions”