"Store puts up items for sale that are not in stock. Made my order on March 14th without knowing that tid-bit. Was promised that they would be in stock on the 19th of March and that it would ship then. I was also told I could have the other items first if I wanted and I did. First half of order shipped well. Second half did not ship up until April and received on the 4th well over 2 week late."
"accepted my order, charged my account and then sent me an email telling me they did not have the tea I ordered. Bad business."
“Thank you for your recent order with us. We apologize the item you ordered has sold out. We contacted you the same day by phone and email and provided the option to wait, cancel or substitute the order. You requested to cancel the order. We have canceled your order and sent an email confirming. Please keep in mind you were not charged for your order as it was not available. Your card was only authorized at the time of purchase to ensure the funds were available. Please contact our customer service department at 877 734 2458 with any questions.”
"They were efficient, quick to deliver, called several times when they had a question and the products purchased were everything they promised."
"Service was quick and very satisfactory. They have what appears to be a very fine choice of products."
"They had the Assam tea that I find hard to get elsewhere. Everything was in stock and shipped in a timely manner. Very pleased."
"I love the English Tea Store. I visited England a few years ago and fell in love with PG Tips tea and could not find it here in the USA. I decided to look on the internet and found the English Tea Store and have been ordering from them ever since. I have never had any trouble ordering from them. Their products have been very satisfactory! I have tried their products also and love them as well. Their service is prompt and complete. I will be ordering from them whenever I run out of tea and goodies.
Sharon Olson, Washington State"
"VERY NICE AND JUST THE SIZE"
"I was very impressed with the product itself, and the timely fashion in which it was delivered, and the care put in to the packing was outstanding also! LOVED THE WHOLE EXPERIENCE! THANKYOU!"
"customer service is great.So far I and my friends have loved everything we got from here"
"Great tea, just not delivered as expected."
“Thank you for your recent order with us. Please be advised the Economy shipping has a 1-2 business day processing time as mentioned on the website. Delivery time must be calculated as well; for the free Economy shipping that is 3-10 additional business days. We apologize for any confusion. Your order was shipped with the Economy shipping method selected. Please keep in mind we also offer many forms of expedite shipping if an item is needed sooner. Please contact our customer service department at 877 734 2458 with any questions.”
"This is the second time I've bought a teapot from English Tea Store, and I was very satisfied. "
"My mother love the teapot."
"Quick service. High quality product. Great price!"
"Packaged tightly to prevent breakage. Quick shipping with tracking. I would buy from again and highly recommend."
"My wife Diane & I have been longtime customers of the English Tea Store and are brewed tea drinkers for many years and have bought loose tea and accessories from here. The choice and prices are the best and the service is fast and we usually place large orders to get the free shipping just like this one today. I have not ordered since 2009 when my Diane passed away in Florida. I live alone now in Pa. and started to drink tea again and trying to get on with my life. This order of tea and cookies and jam will be a great starter for me. Thanks English Tea Store. Richard A. Nunziato"
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. We apologize the item you ordered was sold out from the supplier. We have contacted you by phone and email the same day. We have partial shipped your order to ensure the in stock items were delivered on time. The Cadbury chocolate bar you ordered was on an extended backorder, we apologize. We have refunded you for the item you no longer needed in the amount of $1.09 back to the original form of payment. Please contact our customer service department at 877 734 2458 with any questions.”