"I must say that I was very Extremely, Super, and Ultra Impressed of the way the Negaduck Funko Pop was shipped and packaged. The Funko Pop came in mint condition. Upon in getting the package I noticed the pre-printed words on the package saying ( Fragile and Handle with Care ) on it, I have never seen any other company doing that at all. I greatly appreciate it when a company does that. I have told a couple of friends of mine about it and how great the Service is.
Entertainment Earth y'all have made me very Happy Happy Happy! Excellent customer service and once again I was very impressed!"
"I had received a coupon code from EE, and called to make the order by phone. The CSR was very friendly and helpful. In addition to the $15 coupon, I got free shipping on the order, which brought the price per item down to less than I would pay at retail. And these were all pre-order items that aren't even available in stores yet. Great experience!"
"I had ordered four funco pop toys for my husband's birthday. There was an Arkham Knight Batman, Rick Grimes, Darth Vadar, and Negan. The delivery came today and the Batman was on back-order but it was available at the time we ordered. When I talked to Donald at ext. 161 he explained that sometimes people place orders at about the same time, so I am cool with that. It happens sometimes. However, instead of receiving the Negan we got some random deathnote figure instead. But again, Donald said he would have the appropriate toy sent out today and he emailed me a shipping label for sending back the deathnote figure. I am 100% happy with the customer service I received today. It was a good experience all things considered. Donald even gave me his extension for next time we order. He is a great customer service agent and it was nice talking to him this morning. Maybe he should get a raise, lol. Thank you for taking the time to read this. Good experience!
"
"The attention to customer service is really good"
"My name is juan and ive been a client of entertainment earth since I first started collecting can't remember when that was but my first place i shopped at and still is my #1 place for all my collectibles is entertainment earth. I love having people and service inter-action and the best part is i don't have a computer just the fact that i can call and place my order and meeting the service representative its the greatest assent to entertainment earth. Its so great to talk individual's to know what their into what they collect and sometimes sharing laughs shout out to donald r.tapia from entertainment earth thank you for service and the laugh we shared. I always continue to shop @ entertainment earth because of their awesome!!! customer service i get thank you , entertainment earth client 2224091"
"I'm a reseller who has purchased from EE for over three years places orders totaling several thousands of dollars. Due to continued degrading service I am finally pulling the plug on these guys and taking my business elsewhere.
I've had to pay shipping multiple times per order due to split shipments on pre-orders. These are orders that were supposed to be a single shipment and multiplies the shipping cost which kills profit for those orders.
Ridiculous wait times on pre-orders. Have to wait months while other resellers already have the same items for sale.
Poor, incomplete, and/or inaccurate product information on website.
Fee charges plus canceled orders if there is any issue with payment. Something that could easily be avoided by a simple phone call but they cannot be bothered with that."
"I visited many vendors at SDCC 2017. They all had huge lines, which is always expected at SDCC, the one thing that differed between EE, and the rest, was that, even though the line was wicked long, it moved extremely quick. I think I stood in line less than 20 minutes. With the line moving that quickly, I figured they were just pumping people in and out, just to get people taken care of and on their way. That wasn't at all the case. I got up to the register, and was helped by Donald Tapia. The first thing that went through my mind was "Wow, for as hectic as everything is, this did is really chill". I got up there and I placed my order, which was fairly large, and he passed it off to get picked for me. I immediately assumed I would be pushed aside to wait for my order, and they would take someone elses order, but instead, he asked me how I was enjoying the Con, and carried on a conversation with me while my order was picked. Very pleasant experience, in the craziness that is SDCC. Thanks Donald, Kyle, and the rest of the EE Team! See you in 2018!!!"
"They are my #1 distributor. One of the few distributors out there that will ship direct to Amazon FBA saving me tons of money. The customer service is A+. If I have questions or special requests, they do everything they can to respond immediately. They are proactive. I highly recommend them. "
"I ORDERED AN EASTER ITEM AFTER SEVERAL POSTPONEMENTS OF THE DELIVERY DATE, IT COULD ONLY BE CANCELED WITH A %15 RESTOCKING FEE, FINALLY IT ARRIVED AFTER EASTER. WHEN I DISCUSSED SHIPPING FEES I WAS TOLD BETWEEN %10-15 THAT THEY ONLY KNOW AFTER SHIPPING, SEVERAL DAYS AFTER EASTER I WAS CHARGED WITH A SURPRISE %27 SHIPPING FEE .
STAY AWAY"
"this company is the absolute worst! for one, nothing is ever in stock. i placed 2 orders with these people. my first arrived all beat up and mangled because they did not package it appropriately. i sent my rep "michael" an email saying i received beat up merchandise, he then just replies to me with a bunch of crap about how nothing is guaranteed mint. put off by this i told him to cancel my second order which is all pre-orders for next month, he canceled them and then charged me a $43 restocking fee. NOBODY EVER TOLD ME THERE WAS A RESTOCKING FEE! never once was this ever told to me. also, how the hell do you charge a restocking fee if the item is a pre-order and not even in stock?! i found a different distributor that has a full stock, and no problems with shipping or hidden charges. this company is doing unethical business practices and should be investigated by the federal trade commission.
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM ENTERTAINMENT EARTH IF YOU VALUE YOUR HARD EARNED MONEY!"
"I have been stolen by EEDISTRIBUTION. I have been charged 280$ for a shipping that cost 67$. The worst customer service ever! Be aware of them! "
"I dont even have enough time in my day to type all the things that are wrong with this company, but i can point out one or two vignettes.
1) on one of my first few orders they sent repacked transformers but all the boxes were damaged, beyond what a normal customer would accept. The outer case or boxes were fine so the obviously pawned off on me stuff they couldnt sell for full price, but i of course paid full price for it. When contacted about this issue they told me that they only guaranteed the toy inside itself to arrive undamaged, if you are in the toy business you know how insane that is to tell someone. So i was left holding the bag on this one......
2) on another occasion I ordered some 12" TMNT figures on pre-order, well the release date came and the prices spiked as they were hard to find, guess who never got their toys? Me.... 6 months later when they are no longer hot i get an email saying my order was canceled and that I was being charged a 15% restocking fee for items they never ever sent, total bs
I wish the better business bureau or some other agency would investigate their business practices. But all I can do is warn you all to stay away, trust me you dont need the headaches their company will surely provide....."
"Our store specializes in anime related collectables. We where purchasing a SH Figurart figures from EE Distribution until i found a direct from supplier US distributer. At which point, we found out that the wholesale cost they where listing was the MSRP from the the manufacture. Upon further investigation, it was found that over 90% of our wholesale orders where charged this way. In addition, we had a 4-month pre-order for a Kotobukia figure for a client. After pressuring my rep for information, they lied to me claiming the figure was not produced. If a figure is listed on the Kotobukia site, its going into production. Calling them out on this, i was further told that it was heavily allocated, and they where not issued any. I have a feeling they where allocated internally and sent to only there retail customers. I still get Spam from the rep, but i refuse to do further business with this sham of a company. "
"As my first experience with EE on June 18 2016, I ordered 72 units of a San Diego Comic-Con exclusive toy that was supposed to be shipped in July. They came back and told me they could not ship until August because they had sold out at SDCC. They said that they were waiting for a shipment of a second manufacture. What a bunch of bull! I pestered them, asking projected ship date. They passed me through 2 additional sales people, and I begged them to see if they could expedite so I could at least show at the Salt Lake Comic Con on Labor Day Weekend. (BTW, I cc'd my attorney.) Needless to say, the toys didn't make it for the SLCCC. I tried to cancel my order close my account they said there would be a 15% restocking fee. WTF? They hadn't even pulled the items yet! They finally shipped the day after the close of the SLCCC. They arrived today (09/09/16). I couldn't be MORE disappointed. What they sent me were 72 left-over dregs from the SDCC--torn boxes, high serial numbers. I didn't even want the serial numbers! This outfit should be investigated."
"Ordering with EE Distribution Entertainment Earth is a nightmare. Their sales reps email you multiple times a day saying which items are "best sellers". But what they don't tell you is that they sell them on their retail site for a few dollars more than the "wholesale price". Their retail prices make it impossible to compete with them.
EE Distribution Entertainment Earth exclusives are always put on clearance on amazon and ebay and other sites. They restrict you from taking pre-orders until the item is in stock. Then every exclusive they have gets marked down like their recent Star Wars Force Awakens figures, Guardians of the Galaxy and various POPs.
EE Distribution Entertainment Earth shipping is slow and terrible. They send damaged product nearly every time bc there is no condition guarantee for wholesale customers. They have a mint condition guarantee for retail customers- so it seems they send all the damaged stuff to wholesale clients. Maybe they made EE Distribution Entertainment Earth wholesale business to unload damaged product.
EE Distribution Entertainment Earth also takes way more orders than what they expect and keep you in limbo while they fill their retail orders. You can't cancel and move on because they charge you fees to cancel orders that are delayed or likely never show up.
EE Distribution Entertainment Earth is probably the worst wholesale toy companies. Bad service and they always play games. "