"Somewhat satisfied. Order a pretty nice system for gaming. Everything works. They even shipped the extra parts for each piece of hardware. Fast and easy to work with. Took a little more than a week from order placement until delivery.
Only problem I have is with the poor wiring job. Lack of attention to this in my PC, a p43.0ghz and ATI9800pro have caused serious, serious heat issues. I had to rewire everything myself. I had to order new case fans for better air flow, as well.
Other than that, Envision is great. Definitely recommend them."
"I ordered a PC for my use based on Todd Keller's recommendation. We corresponded via email and I was encouraged by how responsive he was to my questions. He gave me a recommendation for a PC with good capability that I went with. After I ordered my system, Envision built it up and shipped it out in about a week--didn't take them long. After my PC shipped, Todd sent me an email, giving me a heads up that they forgot an adaptor that connects the PC fan to the power supply (that would minimize fan noise and make my PC quiet). He FedExed me two adaptors and sent installation directions. No sweat, easy to install when received. Free shipping and my new system and monitor arrived in good shape.
I believe that Envision uses good quality components in their systems. I got to order only what I needed and Todd's company built it that way. I haven't had any problems and I am very satisfied with my very fast PC and flat screen monitor. Envision showed good attention to detail and follow-through. Have not tried to phone them so I don't know what their phone tech supoort is like--haven't had to. I would order again from Envision."
"Envision Computers offer local technical support to our skilled nursin home. Their response time is fantastic! It is very important for our computer systems to function daily to support regulatory and reimbursement issues.
Their knowledge base is also superior as we are back up and running within 24 hours of any request."
"Have had my system for exactly one week today. I love it! The whole experience buying from Envision was outstanding. Great advice before the sale, great assembly, great delivery, great support after the sale. I would buy again from Envision without hesitation. Outstanding!"
"Todd built me a great gaming machine. Everything works great and im really enjoying my games. Shipping was extremely fast. I paid for fedex express saver, which usually takes 3 days. My computer came the next day after being shipped! WOW! And just like everyone else, I got great service from Todd. Thanks!"
"The customer service was excellent. I sent Todd several emails with questions. In some cases, I received answers within minutes. When I called for questions about my order, it took literally seconds to get a human being on the phone.
Todd's technicians were 1 day late in building my PC so Todd made it up by sending the computer with a faster shipping method to make it up. All in all, I received the package 2 days earlier than I expected.
The computer was packaged very well. All of the manuals and extra parts that they didn't use were sent along. The computer's OS was loaded for me along with all of the drivers for the various system components that I purchased. Everything worked perfectly to this day. My new computer is awesome! Thanks Envision.
"
"I ordered a fairly expensive gaming rig for my brother and I am quite satisfied with Envision Computer Solutions. My only complaints would be that when the order was placed, the representative's headset was unusually quiet, and I had a hard time hearing some of his words. Also, I did receive a confirmation (very promptly, I might add), but it did not include the estimated shipping date of the PC. I had to e-mail and request this, but my email was answered in a very timely manner. Other than that, I knew exactly what I wanted, and envision provided it quickly and professionally. I would rank ECS an 'A', falling just short of A+ for the reasons mentioned."
"I ordered a few items from this company including an Athlon XP 2400+ for a new system I'm building for work. It turned out that the processor wasn't functioning so I called and spoke to Todd. He's now sending me out a new one and he told me just to send the broken one back to him as soon as the new one gets here. Talk about trust! With every other return I've made in the past, I've had to wait for the company to recieve the old one, test it, and then (assuming there are no hassles) ship me a new one. This place is awesome!!"
"Computer was damaged in shipping. Spoke to Todd at Envision and a new computer was sent to us immediately.
No need to worry about service with this company. If you have a problem they will take care of it. A+++ RATING
"
"first i would like to say that envision is a great place to buy from. i ordered a semi complete computer with an OS preloaded(actually date ordered was in 2000, but they won't allow an order that old). when you call them on the phone they don't pressure you into anything you don't want. next, the tech support is second to none, no one can beat their tech support unless the others would send someone to your house. i had to format my drive and Todd went step by step with me the whole way, it was a total of about an hour because of other complications and this was on their dime. and resently i called them about an issue i was having when i added another harddrive and they were willing to help me THREE YEARS after i bought the computer from them. and this was an issue with a drive that was not bought from them, but still the same main board. like i said, second to none. if you need to buy a computer, this is definately one of the best ways to go."
"None better, they give better customer service than I do. Todd took the time to answer all of my questions before the purchase, shipped it in a very timely fashion, then answered all of my questions when a minor problem arose. They have a permanent customer."
"I purchased a pc at the end of July...and...how to put this...everything--EVERYTHING was handled with unparalleled professionalism. "Todd" --despite having to put up with about half-a-dozen emails from yours truly, was patient and helpful. As i had told him, we definitely need more "Todds" in the market down in SW Florida. Kudos to Envision! 10+"
"Todd is great! He is very knowledgeable, professional, and has great customer service skills. He replaced the motherboard in my computer and has been very helpful in solving some of my computer problems. I really appreciate is helpfullness."
"Purchased Hard Drives, Processors, and CDRW Drives in the past 30 days
Avery good company to work with, and very
understanding of you needs."
"Todd ROCKS!!! He (patiently) gave me a lot of information to chew on about my possible purchase of a computer. I was able to get just EXACTLY the components I wanted, and as someone who doesn't follow the specs and ratings of every single computer component on the planet, he was able to recommend the perfect computer based on my needs without over-equipping it. He walked me through any hardware/software installation problems and troubleshooting with the utmost patience and good humor. I saved money AND got precisely what I wanted. These guys are awesome!
D Lander
Sparks, NV"