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5/5

2002-07-04

"I purchsased an Asus mobo and 512MB of DDR and both products were shipped Fed Ex 2nd day air at no additional cost. I placed my order on Monday and everything arrived Wednesday afternoon. The packaging was superb as well! I will do a lot of future shopping here:)"

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Delivering products damage free
Delivering products on-time
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5/5

2002-06-19

"Purchased one stick of 512mb DDR 2700 Ram. Excellent price, fast shipping, great packaging. Already added this site to my favorites folder. Will definately be purchasing from them again."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
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Speed of web site

5/5

2002-06-17

"Ordered a video card and a stick of ram, arrived here in CA in only 2 days, will buy from this merchant again"

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5/5

2002-06-14

"Ordered 2 512mb memory. Only took total of 3 days get to me from NY to SF. Good packaging. Will buy again."

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status

5/5

2002-06-12

"A very positive experience. Someone always answered the phone when I called, was courteous, friendly and very helpful. Items shipped quickly, good prices, no gouging on shipping costs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
N/A
Being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-06-09

"I purchased an ABIT Siluro ti 4400 from them. I like their website and the fact that they indicate clearly what's in stock. I also like that they take the time to contact you in person, should there be any questions. The delivery was quick and the price excellent."

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5/5

2002-06-07

"Great site, I have shopped elsewhere and found my product to be back-ordered everywhere. Essential showed it was in stock and in fact it was because it was in my possession 2 days later. Way to go Steve & Thanks for the great prices and service."

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5/5

2002-06-06

"Excellent. Super fast shipping, good prices, great tracking, good packaging. A+

will shop again.
"

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Overall product shipping and delivery process

5/5

2002-05-31

"Purchased an HP 200i DVD+RW/+R DVD writer from Essential on May 10 2002. Arrived intact in timely fashion. Device would not work in the destination machine (ABit KG7-R, Athlon XP 1900+) after doing all the usual things.

Essential issued an RMA immediately upon request. Replaced the 200i with a Pioneer 104 DVD-RW/-R, also from Essential, which works. Today, Essential credited the entire purchase price of the 200i back to my card, with no deductions for "restocking fees" or other nonsense.

In my experience, Essential does what they say they're going to do, when they say they're going to do it. And their prices are good too.

Recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2002-05-27

"Great service!
Very cheap 2 day fedex shipping, ordered the VisionTek Xtasy Ti4600 on Tuesday, got it Thursday.
Very good price too.
Will do business again.

The only little complaint I had was with the packaging, top and bottom of box had NO padding at all. But parcel arrived ok and working.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Customer service being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-05-23

"total scam if you are getting a motherboard...they shipped me a defective motherboard and i returned it the next day...they told me that i would have to wait until the manufacture send them a replacement motherboard before i either get a replacement or refund..and if the manufacture dont send the a replacement motherboard then i will get the defective motherboard back and that would be the end of it...i am totally mad about this..i did nothing wrong..even the guy admit that the motherboard wasnt checked before they sent it out to me..so i got a bad motherboard..they admited it was bad..but i got to wait..and may not even get my money or an replacement motherboard.....i dont recommend this site at all"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-22

"Quick service, great prices and you can't beat the low price on FedEx for many of the items online. Most other retailers want twice as much to send FedEx."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-05-21

"Everything arrived quickly. The order was filled correctly. I had to return an item that I had incorrectly ordered. They provided and RMA number and credited back the full amount within about 7 days. Great reseller"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-05-17

"Fantastic! Ordered Wednesday, got it Friday. Ordered components for a complete system, prices are fair [lower end of PriceWatch] shipping seems to be a problem for some people but was fair for two day delivery."

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Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-16

"Everything ordered arrived in the same box as requested. All was packed well and arrived quickly."

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