"I started building a high-end gaming computer in September. I ordered 90% of everything from these people and they never once let me down! Their shipping is a little higher than other companies but their service and commitment to making the customer happy makes up for it. The only reason I didn't buy everything from them is because some of the parts I needed weren't in their inventory. A job well done! I will definitely make future purchases from Essential Computers."
"Best reseller I have ever dealt with. I ordered a CPU late in the day (CA TIME!) on Wednesday, and I got it Friday! They even let me use the free $6.95 value ground shipping towards 2 day air. Fabulous to deal with, no games."
"Overall pleased with the level of service. First time ordering from Essential. I order the new ASUS A7N8X motherboard and an ATI 9000PRO. Packing was fine and delivery was fast. The only thing I did not like was the price of the A7N8X went down $5.00 before they shipped my order but they charged me the higher price. I have ordered from other companies and they always give you the price at shipping. Not a big negative but something that is fixed easily. I have not installed the motherboard yet but another concern is the box was not sealed. The packing slip was inside the motherboard box which is a little unusal. All the contents seem to be there but I won't know until I start building the system.
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"This is the WORST ever. Essencompu sent me a scratched Windows XP OEM disk. I called them and they told me to call Microsoft so that Microsoft will send me a new disk. After waiting 30 minutes in Microsoft customer service, Microsoft told me that they can not sent me a new disk because it is an OEM version the one I bought. I call back again to essencompu and its phone nunmber did not work. I sent them an email, and they told me that they will call me which I am still waiting. Stay away from this company. When the package arrived, it was all beat up and there were packing stuff coming out. They could have done a much better job packing a delicate cd and hard drive. Thank god the hard drive luckily did not suffer damage. "
"Ordered an Asus a7V8x motherboard. Absolutely perfect service....low proce same day shipping...arrived UPS ground next day. Will use again!"
"Great Prices and Excellent Service. I ordered a MB, CPU, RAM, Video Card and several other accessories online and everything arrived the very next day, even though I only paid regular shipping charges. I will definitely order from this merchant again.
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"Very fast turnaround."
"Once my shipping address was verified (very nice security feature, even though it delayed processing, since I didn't check my email), it shipped out 1 hour later, and I picked it up the next day. Shipping was a tad expensive, though.
Verifying the shipping address to prevent credit card fraud was a great thing, and they even gave me the option to verify it without photocopying my license and faxing it to them. I got the feeling that they truly cared about my privacy, and security. Terriffic, customer-driven company."
"I live near the store so I pick up my order to avoid shipping charges. This place is great and their website is one of the best around."
"Quick service and good prices."
"Shipping was fast and packaging was good. Installed a mobo, CPU, and mouse to a new computer I was building with no problems. Good transaction, and wouldn't hesitate to deal with them again."
"The purchase was smooth. No problems in ordering the Albatron GeForce4 Ti4200PV video card. I received the card in 3 working days, since my office is closed on monday. When I went to install this video card, I had problems getting it to run. I called tech support at Essential, and followed their recommendatations. The card still would not run properly. I tried the card in 2 different systems, and could not get the card to run without crashing the system. I talked to Albatron's tech support and basically they said that something is wrong with the card, I should not have had any trouble installing the card. I got an RMA from Essential after a few days and sent the card back. Essential then proceeded to tell me that the card was not defective, but they would send me a new card, but I would not have my warranty anymore. If I have any problems with the card, I need to contact Albatron directly. This bothered me since I knew that there was something wrong with the card. They sent me a new card, I installed it and the card installed without any problems. This just comfirmed that the first card was bad. I went back and forth with them, and never did they say that there might be something wrong with the card since I had shown them all of the problems that I had in trying to install this card on 3 different systems. So far, no apologies on there end. This definetly left a bad feeling in me seeing how their customer service was not customer friendly. I definitely will not use them again!!!!"
"I've made two purchases from Essential Computer in the past two months or so, and both orders went incredibly smooth. Cheap FedEx 2-day shipping, and same-day shipping make these guy's my #1 in my book.
Keep up the great work."
"Recommended. Orders were shipped quickly. Will(have) buy from again"
"Quick email confirm on order
Quick email confirm on shipping
Product arrived on time
Good packaging.
Reasonable prices and shipping
Will use again, without hesitation.
Thanks folks, nicely done.
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