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5/5

2002-09-27

"I have bought a ton of gear from these guys and never had 1 problem. They are my goto store when I'm looking for gear I always check them first. Their prices are in there with anyone on line. Also, they have the best website for online shopping that I have ever seen. Easy to navigate and sort out the stuff you don't want. I can't say enough."

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5/5

2002-09-25

"Great place to buy from. Ordered a ASUS P4T533-C motherboard, and then a BIOS flash failure. They not only shipped very fast, but also send me replacement fast. Definitely will buy from again. If offering combined shipping, they could win more business."

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Is committed to quality products and services
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall technical support
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
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Overall web site
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Web site being easy to use

4/5

2002-09-24

"I place my order on Thursday and got my MSI G4 4200 128MB Video Board on Monday by Fedex. Received confirmation on my order within a few hours. Simple and fast. Good price. Better than stores prices. Just one comment about the MSI Video Board. The metal bracket was bend where you would put the screw to lock down the board after inserting in into the AGP slot. I don't fault Essential Computers. MSI need to have better quality control. It was bend not just a little. I used pilers to straighten it out but the screw will not go all the way down. But enough to hold the board in place."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-09-24

"Excellent service again. I've ordered from this company in the past and have had only positive results. I called the sales line after placing my order online to get it shipped next day. The package arrived the next day, as requested and worked perfectly. I will definitely use them again in the future, and would highly recmomend them.
"

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-09-12

"Excellent experience. I would recommend them to anyone. Excellent confirmation system - one email to let me know they recieved my oder, another to inform me it had shipped. Parts delivered as expected. Neatly packed, everything in excellent condition. I will purchase from them again, and advise all to give them a try. Grade A+"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-09-06

"The absolute best online merchanct I've ordered from. Over the past eight years I've ordered from 30+ merchants, no one has both the ma-n-pa knowledge and care mixed with the customer-oriented support of the big stores.

I ordered CPU/MB/RAM got it next day. Chip was bad, no hassle to return it. They accidentally sent me a 2nd CPU but paid for the shipping to return it to them and were never anything but polite and cool.

This will is my new vendor

NYers: I wouldn't recommend, however, trying to take public Transportation out there. 2+ hour trip and a pain in the arse.
"

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Overall product shipping and delivery process

5/5

2002-09-05

"I've had two very good ordering experiences with this company. In one case, I made a mistake in which video card I chose, nd when I called their support, the guy actually ran out to the floor to correct my order which was already being boxed up(this was 5 minutes after my online order was placed).
I've purchased two complete systems from them. Their prices are very competitive, most of their products are in the retail packaging, and the speed at which they ship your order is excellent.

I will definitely be a repeat buyer here.
"

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Pricing of products and services
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Overall product shipping and delivery process

5/5

2002-08-30

"I bought a Lito-On 40x12x48 CDRW for $55 & $12 shiping I thought shiping was a little steep, but hey for a grand total of $67, and getting it the next day I'm very Happy.

Fastest Shiping I've ever Seen. Ordered it on line Tue. and it came the next morning (UPS Ground)

I was so pleased with them, I told my son to order one, he ordered his wed. and had it the next day.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-28

"I don't know how they do it but I ordered Friday afternoon and arrived on Monday. This is the best turn-around on the net. If you going to order order from these guys. A+++++"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-21

"What more can I say? I have ordered parts to make several complete systems, ALWAYS delivered on time and at an EXCELLENT value, the std 2day shipping on most (98%)parts is excellent! Will continue to order parts from them in the future! They even read the comments section on the order!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-03

"Purchased a case, mobd & floppy drv from them. Very fast delivery & notification. They appear to be a well run business. Their prices were on the low side & shipping was realistic, not overblown to inflate their profit.

The only small negative I had was that I sent an E to their tech support with a ? about the case (which had no instruction sheet). The return E said to call their 800 #. So why post a email contact if they want u to call? I eventually figured out the case ? myself.

I wouldn't hesitate to use these folks again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
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Being knowledgeable
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Being trustworthy
Making decisions on their own
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Overall web site
Web site being easy to use
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Speed of web site

5/5

2002-07-27

"This is one of the best places I have ever purchased from online. The website is extremely user-friendly. It's easy to tell if items are in stock and the organization of categories is easy to navigate. The prices are very competitive with a lot of other online retailers. My only gripe was with their tech support. Their knowledge was very extensive, but the attitude was not very friendly. It bordered on "curt". Overall, as long as you don't have to deal with tech support, this was one of the easiest and expedient purchases I've made. Almost a perfect example of what online buying should be like."

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-07-18

"Man I tell ya, these guys are the best online computer hardware stores around. Another order completed to great satisfaction. Ordered a lite-on CDRW burner. Cheap price and was delivered within 2 days!

July 12, 2002 - I would just like to say that I am very pleased with this company. I ordered a motherboard, dvd-rom, DDR memory, WD HD, and Mid tower case. I placed the order Friday night. I received the order the following Tuesday. I don't think you can get better than that. The only thing I would see wrong would be the fact that their policy states that they will charge you a 15% restocking fee regardless if the items work or not. However, the items I received were packed wonderfully and function with no problems whatsoever. I have even referred the company to my brother. Definitely will be ordering from this company again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Product Returns/Refunds/Exchanges

CW
5/5

2002-07-11

"I ordered a graphics card product id:VC-LD-GF4-TI4600-1774-, and was pleased to receive my card without any problems. There was a delay in receiving but that was the fault of the shippers driver;), "Anna" was very nice in sorting this out, and quickly had me on three-way with FedEx, which I though was a nice touch.

The website is clearly designed with "the user" in mind, making sure the customer reads there policy's before buying, shows they have nothing to hide hear.

I would recommend them, and shop with them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-07-10

"I was just looking up some prices on GF4-4200's and came across their Abit Siluro 4200. I ordered early one day and had some problems with my credit card going through. Thanks to their excellent customer support, they called up my bank and took care of the issue and had my order shipped out that day. A+ service and prices. A flat fee for shipping is a bit high but you can think of it as paying for quality service.

A quality company, I'll order again from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability