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Verified
5/5

2004-02-05

"Ordered my Pioneer DVR-107D on Sunday Feb 1 2004 and received it on Feb Tuesday Feb 3 2004.

The Good - The drive arrived well packed and works like a charm w latest firmware installed v 1.05 Arrived in 2 days!!

The Bad - Had to pay NYC tax cause I'm located near the company. That's it.

Overall, I'm very Satisfied with Essential Computers. Item arrived as expected and good price. Payed $168.56 not bad.
"

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Verified
5/5

2004-01-29

"Great company and service thanks..The customer support gets an A plus, I had a problem with another company, and had a mix up. Please disregard any previous feedback.."

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Being updated on the exact date the delivery was sent
Delivering products on-time
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Delivering products damage free
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Verified
5/5

2004-01-27

"My second order from Essential Computers and I must say this company has it together, and I will do business again very professional and prompt, product was ordered late in afternoon Eastern time and shipped the same day. This is how online ordering should work.
Thanks
"

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Overall product shipping and delivery process

Verified
5/5

2004-01-27

"I bought a Sony 510UL external dvd recorder... I cant believe I wasn't rushed off the phone because I had a lot of questions about other external DVD recorders. The gentleman was very patient and the order came on time. When it comes time to buy my next pc I am buying it from them. You can pick the parts and they will put it together for you for 35 dollars. Amazing..."

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Overall product shipping and delivery process

Verified
1/5

2004-01-24

"Ordered a Gainward graphics card that was bad. Sent it back for a replacement per there RMA. Waited over a week and then called to learn they do not have a replacement in stock. Asked for a refund and they agreed but it is now the 24th of the month and alls I have received is an e-mail that they credited my credit card back the money, only they never did.

Do not under any instance order from these people. The service is the worst and chances are you will never see your money if they agree to a refund.
"

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Is easy to do business with
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
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Verified
4/5

2004-01-08

"No problems. Everything was shipped in a timely manner."

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-06

"Found this merchant through reseller ratings and find they live up to their high ratings. Ordered during busy holiday season and the package shipped within hours and arrived second day. Requests for assistance in accessing the web site to obtain an invoice for rebates were answered in minutes! Super company to deal with."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-06

"Great price, prompt fulfillment and shipping. I would do business with them again."

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Overall product shipping and delivery process

Verified
5/5

2004-01-02

"I've ordered parts from them in the past, In all cases they have shipped my orders out the next day and I received them in great condition. Anyone who is looking for an excellent on-line shopping experience should buy from Essential."

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5/5

2003-12-30

"Great prices, great ship times, great customer service. I've been purchasing from them for years and I will continue."

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Verified
5/5

2003-12-19

"I'm in the process of building a computer and this is already the second time I've done business with them. In both cases they have shipped my orders out the next day and I received them in great condition with good packing. They've got some of the best prices around. I'll definitely do business with them again in the future. Thanks again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-18

"Super fast transaction. I got what I ordered in two days !!!!!!

Thank you very much !!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-17

"This company is the fastest company that I have done business with. My Raptor came in a orderly fashion and the price was cheaper than Newegg"

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Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

Verified
5/5

2003-12-17

"I ordered the ATI Radeon 9600XT on 12/12, received it on 12/16 and installed it without any problems. I am very pleased with my shopping experience and will definitely shop from them again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

x3n
Verified
4/5

2003-12-16

"I've ordered from essencompu.com before and its very good. my order gets processed quickly but the only con about the site is there prices. "

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Overall product shipping and delivery process