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Verified
5/5

2003-11-16

"The item I order arrived on time, well packed and it was brand new. The service is outstanding before you receive your order and after you receive your order. This is where I am going to shop for my computer parts."

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Verified
5/5

2003-11-15

"I was pleased with my experience. The price was right, the 2 day air was free, and no tax was a definite plus. Newegg used to be the only place i used to buy from, but there are many other better stores now and this is one of them. thanks alot and I will shop here again."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Verified
5/5

2003-11-15

" Very fast service. Ordered on Wed. morning received on Friday morning in Calif. Excellent packing.Product is exactly as advertised and 6the best price.
Tom Tresler
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free

Verified
2/5

2003-11-14

"Fast shipping but my Pioneer 106 was shipped in a fedex box with barely any stuffy material. The drive was probably playing ping pong with the Fedex Drivers. Luckily it worked. Don't think I will buy from seller again. My drive fell in price by $10 6 days after I bought it and they won't give me credit or anything. I'm would be cautious because it says it strides to please customers but they didn't."

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Pricing of products and services
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Overall product shipping and delivery process

Verified
5/5

2003-11-12

"Within an hour of placing the online order, I had someone from Essential Computing calling me to confirm the order because it was over $500. The equipment shipped that same night ! I was stunned at how quickly the equipment arrived at the house and how well packed it was. I will certainly be dealing with Essential Computing again in the future !"

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Overall quality of the company
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Overall product shipping and delivery process

Verified
5/5

2003-11-12

"I found service and pricing to be excellent. Pricing, including shipping, was among the best I
found on the web. They shipped the DVD writer
I ordered within 24 hours. When the DVD writer
proved faulty, they promptly issued an RMA #. I
had a new and functioning drive 6 working days
after I return shipped the original.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-11

"This is the third purchase I have made from essencompu and have yet to be dissapointed. My first order was a HD that came DOA, but their excellent RMA service had my replacment in the mail the exact same day they recieved the drive back. Shipping is always acceptably priced (plenty of free/discounted shipping deals) and they don't have sales tax for California residents!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-11-11

"I have ordered from Essential Computers several times over the last few years. The Company is excellent and their automated ordering and comfirmation system is outstanding. I have never had any problems with them and have always received my merchandise within a few days. They also answer the phone with a REAL PERSON if you have any questions. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-10

"Good prices, really fast shipment. Will do business with these folks again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-07

"Placed an order on Nov 3 and got it in my hands on Nov 5 (whoa!). Product is well packed, no damages. Competitive price and no tax for CA residents. Website provides order status with tracking number for shipment. Overall, good job!"

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Likelihood of customers making future purchases
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5/5

2003-11-07

"Have bought from them various times. Awesome service, parts were brand new/factory boxes.
Tim and his group are top-notch.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
N/A

5/5

2003-11-07

"Essential Computer's service is as top notch as it can get in the industry. They helped me over the phone to get the products that i wanted and shipped it out the same day! and Ill be receiving it tomorrow :) I think I have found my new online store and will continue to shop with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-11-06

"Well the first thing I`d have to say is they are fast,I ordered two sticks of ddr ram and three hours later they send me a email saying that it has shipped.So far they are looking real good and did I mention free two day air shipment. Also their prices are great too, lowest prices on the average I`ve seen on the internet.I belive they will be one of my main web sites to do bussiness with. EXCELENT !!! HAVE A GREAT DAY ....DAVE..........."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-06

"I have purchased from Essential several times, for both home and work. Each time has gone very smoothly. Last purchase was Monday, Nov 3, 2003, free 2-day UPS delivery, on my doorstep on Wednesday in perfect condition. Free coupons and gifts for repeat customers are nice extras, too.

I ALWAYS check these guys first whenever I shop for anything. Most likely, if they stock it, my shopping ends there...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2003-11-06

"Bought a couple sticks of 256MB PC2700 Crucial memory, but the memory has caused errors in every computer I've tried it in. Didn't get around to testing it within the 15 day window you have for RMA. They also had some rule about if it tests okay, then they just send it back to you and, technical, a computer can boot with the ram in it. Either way, I really disliked their return policy which is unreasonable when you're dealing with computer parts."

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