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Verified
5/5

2003-11-06

"Great shopping experience! Low prices, good inventory, and excellent customer service makes them hard to beat! Will be shopping with them again."

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Value the company offers
Is consumer focused
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-05

"First time purchase with this vendor. Quick, accurate, consistent and well priced. Have built 10+ systems for myself and others and so far, this is the quickest response time I have seen from any vendor. Not taking away from our "standards" (ZipZoomFly and NewEgg) as they are still outstanding."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-05

"This company is extremely quick and customer service is great. I order my stuff on Friday midnight, receive a call Sunday to confirm my order and it was ship on Monday. Got all my stuff on Wednesday. Great service and price. Will definitely shop here again. Keep up the good work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-04

"Great job in taking the order and getting it shipped. The whole turn around time from when I placed the order until receiving, it was under 24 hours. VERY GOOD!!!!!!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-04

"The item was shipped in 24 hours and came as advertised on the website. Recommeded."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-11-04

"This company rocks! Good prices,stuff IS in stock, & you get it FAST. Highly reccomended! Why buy anywhere else? And, no I'm not related to the owners....:)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-02

"These guys are fantastic. I've ordered almost all of the components for 2 computers and could not be happier about doing business with them. Great selection, prices, and incredible shipping. I look forward to ordering everything I need from Essential."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-01

"Ordered a Plextor DVD burner from Essential and I was very pleased with how fast they shipped my order, I will be back here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-31

"These guys are the best! My past 2 orders (this one and a week ago) have shipped the same day, arrived on schedule. The first order they called me to confirm my different shipping address, but the second order went smoothly and arrived 2 days later, with their free 2-day shipping on CPUs promotion (I live in CA and they are located in NY!). Their site doesn't sell everything I'm looking for, unfortunately, otherwise I'd buy everything from them! I have nothing but good things to say and would definitely buy from them again. I even received a free mousepad for being a return shopper with this order!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
4/5

2003-10-27

"Quickly shipped the correct CD-RW/DVD Combo drive to me but didn't supply me four small screws to install it with. Bummer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-10-22

"I ordered a pair of Kingston PC100 128 MB SDRAM yesterday a little before 3PM, and received the package today. I was surprise by how quickly they got it all together and shipped right away. Prices were moderate, but I will definitely buy again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-22

"This Retailer delivered the exact mdse. and in better than expected condition (fully operational condition), I am most surely going to consider Essential Computing again for future purchases. Good mdse, good price, efficient delivery, and an easy to navigate web site.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-10-20

"Seller did NOT send to me via correct and advertised Shipping vendor ..Was shown on Website and my order to be via Fed-Ex 2 day ..instead was sent by Ups ....grrrrrrrrrrrrrr "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-10-17

"Value and customer service are great. Add that to rightfully not charging sales tax and shipping for free, it doesn't get any better."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-15

"I placed a fairly comlicated order for a complete mini-itx system including case, motherboard, memory, dvd drive, hard disk, on a Sunday at 3PM and received the entire shipment less than 48 hours later. I am very pleased with the service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use