"Last order, I mistakenly ordered the wrong memory. Clearly It was my mistake. Yet their representative went almost to the point of stalking me (just kidding) to correct it before the end of the day, so that he could ship it that day. He literally left three messages on my phone, and two on my voice mail. And finally convinced my defensive wife that, "Yes they were sure that I was a Professional, but they were pretty sure that notebook memory would not work with the ATX motherboard I was ordering." She finally called me at work, they left an 800 number to call. It was answered on the second ring, by an apologetic gentleman for bothering me at work. I thanked him for his time, and he adjusted the cost accordingly, and shipped it the same day. From the first message to my return call was about two hours. Obviously they cannot afford to spend two hours tracking down every customer. But that kind of service keeps me coming back."
"I've been buying goods over the net for several years and this outfit is one of the best I've purchased from. I've made four or five buys from Essential and highly recommend them. They have great prices, fast and accurate service, and don't overcharge for shipping/handling. They are number one in my book!"
"I like to shop in Esssential-Good price, fast shipping, excellent service. Very satisfied!"
"I was VERY impressed with the free 2nd day delivery, the care with which my merchandise was packed, the speed of order processing and of course, the great pricing. I will definitely use Essential Computer in the future. This was my first purchase through them. "
"I ordered RAM and two hard drives from this company. I got free shipping (always a big plus) and no sales tax since I live in CA (another big plus). My order was delayed for a strange reason. For my shipping address, i wrote something like 123 S. Main St., but my credit card has 123 Main St. on their records. Essential Computers called me to verify my information if it was correct. I put "south" in front of my street address so my order gets delayed? They can claim they do it for security reasons, but it seems more like paranoia to me. All in all, everything came as ordered and it was packaged well. No tax/shipping is a very big incentive for me, and their service was very good. Aside from that small delay, I would order from them again. "
"I have been ordering from Essential for about 3 years now. I have been a faithful essencompu shopper ever since. Always fast, Always right, Always lowest price, and Always helpful. Thank you for being the best online computer store in the world!!!! Michael S Lewis"
"I purchased an ABit IC7-G Motherboard, Pent 4 2.8 CPU, Kingston Ram and a Maxtor SATA Hard drive. Very Prompt shipping and the best prices around. I had a problem with the SATA drive it was no good. They had it replaced and in my hands within the week. I had a problem setting up the new SATA drive and get it to work. They were very helpful and even offered to exchange the drive for a ATA drive of the same size. (I finally did get it working and the system is fast) I find that their technical support and customer service to be one of the best. They are very prompt with replys. I would always consider Essential COmputer first when ordering computer hardware."
"I have had the best online shopping experience with this seller. Never had a problem that they didn’t go out of their way to fix."
"An excellent web site that is easy to find what you are looking for. Very quick shipping and great prices. "
"Fourth time purchasing from Essential. Bought a ATI RAEDON 9800 PRO All-In-Wonder. Only NewEgg is comparable in speed, service and price. I live in CA I have to pay sales tax when purchasing from NweEgg so while Essential’s price was higher (by $1.00) the savings in sales tax and shipping (FREE) made the net cost cheaper. I will definitely do business with them again!!"
"Very satisfied, prices good, free shipping (2day), excellent packing. "
"Great website. Was able to find TDK's latest 8x DVD recorder (840G), even though TDK.com was out of stock & most others sites just stocked the current 4x unit. Timely purchase confirmation & shipping notification emails were sent. Rush shipping was well worth the $2.99...item arrived next day (via UPS 2nd shipping). I'm a happy camper with Essential Computers & plan to return for future purchases."
"Completely positive experience. I've ordered from Essential Computer twice now and I will definitely order from them again."
"Good prices, honest shipping charges or better, fast delivery. No problems."
"This is a great company with quality products. I will be making future purchases with them for sure. Order status and tracking are great."