"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"All went smoothly, I love to complain but I can't think of a reason. I'll definitely buy from them again. "
"EZ contacts makes it so easy to reorder my lenses. They have the most competitive prices as well!"
"No issues ordering and very quick. "
"Ordered over a month ago and still have not received my product yet."
"Haven't received product yet but ordering was easy. Will update when order is received."
"Amazing online ordering system"
"Same great price as last year. Easy purchase setup and no excessive processing fee or complex checkout experience."
"Quick and easy....Always is with EZContacts."
"It was very easy to search products and place an order"
"Terrible experience wasting money "
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"Ordering my contact was easy with my prescription at hand. "
"Great product for a very affordable price, I’ll be back…"
"Gracias por la venta ..estoy contento con.la compra inteligente "
"I sent an email 6/21/24 about last order with several defective contacts. I ordered 2nd time but will be my last order. "
"Great purchase I’m coming back."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”