"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Company sold me these sunglasses I’ve been looking for at a way better price than any other site I’ve search. "
"Good experience, best price. Just asked for verification after I already added prescriptions to account "
"was very easy to make online business with EZCcontacts"
"Love that you have affordable prices - with a very expensive prescription it is greatly appreciated this day in age!"
"Great place for eye wear. The prices and discounts are awesome. Have purchased eye wear from ez contacts 6 times in the past. They never disappoint "
"The Prada branding faded on one side after the first few weeks"
"Very easy process and loved the prices."
"Found exactly what I had been looking for!! My son wanted a specific look and I found exactly what he wanted for his bday"
"second time to order my contact lenses. very happy"
"Ordered fames , waited 6-7 weeks, nothing. Then cancelled. Don't take the order if you don't have a receiving schedule. You"
“Hi there,
Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue.
Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you.
We appreciate your business with us and wish you a wonderful day ahead.
”
"I hate online contact companies. They all claim to be cheaper and better and to give you the lowest price etc;. But they all have a catch, hidden processing fees, special “occasions” etc. That being said, if you look long enough you can usually find something cheaper than Walmart and this keeps me coming back. ez contacts is the only only online contact company I have ordered from twice. They have no hidden processing fees and their sales are real sales (not rebates). On my last order I received it quickly, it was perfect and the contact lenses had years before the expiration date. Plus, the company didn’t contact me constantly to annoy me after I received my product. No lies, no tricks, just real service. On this purchase I was slightly annoyed and considered not purchasing because the site said “free shipping on all US orders with no minimum” and then they charged me (reasonable, $7.95) shipping. I felt this was dishonest. When I checked, there is a asterisk on the “free shipping” banner which says “it may not apply to certain promotional deals” ok so, the covered themselves but I felt the advertising was a little dishonest in claiming there was no minimum for the free shipping. But I chose EZ contacts because they did prove legit and reliable last time - I pray that’s he case again. "
"Fast simple
Easy checkout great free shipping "
"I love these guys! Website is built for speed! Was able to do entire check-out process in just a few clicks. Plus, lenses were $55 cheaper than the other "discount guys." Don't fall for the scam of hidden fees other companies charge that mysteriously show up right below final checkout!!! "
"I have ordered from EZ several times and the experience, price, quality, and communication are always excellent. Would have given a 5 star rating if it would not have taken over a month to arrive. I will certainly order from EZ contacts again and have recommended to many of my friends."
"Unable to redeem additional 10% off"
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service.
We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”