"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Easy ordering Fast shipping. Had what needed "
"Ez contacts is easy legit and easy to deal with. A breeze to order from and if any issues they are always ready to help. "
"Website wouldn’t let me upload my RX several times because it would glitch out. "
"Unbeatable price, easy navigation, and most important there is a phone number to support their product and website. "
"This was one of the more inexpensive places to purchase my contacts and it was very easy to do once my prescription was verified. My contacts are usually pretty expensive since I need multi-focal for astigmatism, but I was happy with the price I paid here."
"I appreciated your fine-tuned automated system regularly updating me with the progress of my order, and your customer service is fast and friendly. Thanks for a great experience in an industry that is wrought with unexpected upcharges and constant need for prescription renewals. "
"The transition was so smooth."
"Took a total of 5 minutes to order. Love the ease and price"
"Love these new wayfarers with gradient lenses!"
"Best prices ever. Good service."
"Excited to get my glasses. So glad I found them."
"You couldn't even email me after you took my money , THAT THE FRAMES WERE BACK ORDERED FROM CHINA, HAD TO CALL BECAUSE YOU WOULDN'T RESPOND TO MY E MAIL , SO I'M STILL WAITING
"
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”
"Great products at great prices."
"Maui Jim sunglasses are hard to find on sale or discounted. I was able to get them for a great price on ezcontacts.com. Looking forward to giving them more business in the future."
"I had to work too hard to find a discount."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
We apologize for the trouble you encountered uploading your prescription on our website. We understand how frustrating technical glitches can be, especially when you're trying to place an order.
Until we resolve this issue, you can email your prescription to us at help@ezcontacts.com and we'll be glad to upload it for you from our end.
We apologize for this inconvenience and look forward to assisting you. ”