"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"the discount did not show up at checkout"
"Quick and Easy to order and no hidden Junk Fees like other sellers "
"I have worn contacts for 50 years and I know how to use them of course and don't need help from anyone. As long as I have a valid prescription, it should be this easy every time."
"Site showed free shipping no minimum purchase - but at final steps of placing order it would not allow me to select free......"
“
Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!
”
"Had to cancel after order wasn’t received after 4 weeks. I did get money back though. "
“Hi there,
Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening.
We also regret to hear about the delay that prompted you to cancel your order. We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times.
We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
”
"My sunglasses arrived crooked/twisted and customer service never have answered my email about it. I guess you get what you payed for. "
“Hi there,
Thank you for reaching out and providing feedback. We are so sorry to hear that you received a pair of defective sunglasses from us. We understand your frustration, and "you get what you pay for" is not the experience we want you to have with our products.
We pride ourselves on quality and customer service, and it disappoints us to learn you haven't received a response to your email. Please reach out to us directly at help@ezcontacts.com so we can investigate this and resolve this issue for you as soon as possible.
We look forward to hearing from you shortly.”
"the best price and really easy to navigate the page. "
"The customer service is friendly and very helpful. The online service is fast and convenient. I love the special deals and orders are easy to trace."
"Super easy ordering and easy to navigate website. "
"No minimum purchase AND reasonable shipping charge DHL (standard) is the best!"
"Found exactly what I needed and the options of anti-reflective coatings was perfect as I wanted the best available on the market. Not every online eyeglasses store has these but EZcontacts does!"
"I received the wrong lens and they want to charge me more to ship them back than I paid for them - and it's there mistake!"
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"Received the incorrect frames. EZContacts took care of it, in a timely manner. Thanks!"
"Had an eye examine the beginning of April saw a pair at the eye doctors I like 400. Came home found them here but they said they were on back order for two to three weeks. Week that turned into almost two months. I wound up having to change the color of the glasses so didn’t get the ones I really wanted. I asked to be compensated for the troubles and delay they said they’d expedite my shipping from NJ. I live in is so it should have only taking a day or two max. I think it’s said they shipped out the 28th of May. I just got my news glasses the 2nd. They say in a DHl transfer hub from the 28 til the 31st I believe. They came and they look crooked and don’t fit well also one lense look like it’s gonna fall out. But I don’t wanna deal with them again so I’m gonna try my local eye dr the offer free adjustments on my glasses so hopefully they could fix it. Over bad experience their customer service is good at responding that’s about it "
“Hi there,
Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns.
Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution.
Thank you for your time and understanding. We look forward to hearing from you shortly!
”
"I recently ordered contact lenses and I have to say, the experience was quick, easy, and enjoyable. The website was user-friendly, making it simple to navigate through the different options and find exactly what I needed. The ordering process was straightforward and only took a few minutes. My lenses arrived faster than expected, and the packaging was secure and neat. Overall, it was a hassle-free experience and I am very satisfied with my purchase. I'll definitely be ordering from here again!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”