"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Ordering my contact was so easy. It took less than 5 minutes! "
"I ordered Prada sunglasses that look good on the photo, but in reality they are strange for a more traditional person like me. I had to send them back at my expense. The refund was issued as promised."
"I placed another order for contacts. I paid for fast shipping. After a few days I called to see where my order was. First, it could not be found. Then I was told that my order had not shipped. I was eventually told that I would get half off shipping. I was out of contacts and really needed them. I don't know if I will ever order from you again. "
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”
"EZ is a trustful site, my Dr recommended me this."
"Best price I could find. Quick order process."
"Looked up the glasses, found them here for a good price and ordered them in less than 5 minutes. "
"Great selection and prices thanks"
"Super fast,
super easy!!!
Yay"
"Great variety, professional service and fast delivery options. "
"Love it love it Love it love it love it"
"I find this website to be easy and user friendly. Good customer service when needed as well."
"I ordered, received an email to contact you. I had to wait a week because of the Jewish Holiday, I called several days in a row and was on hold for over 30 minutes each time and then my order was cancelled!"
“We sincerely apologize for the frustration this experience caused you with your recent order. We understand your disappointment, especially with the long hold times you encountered when trying to reach us.
According to our records, we did attempt to contact you three times via email regarding a potential discrepancy with your prescription. Unfortunately, we did not receive a response. As outlined in our communication and return policy, if we cannot confirm a prescription's accuracy to ensure your safety and satisfaction, we may need to cancel the order.
We value your feedback and understand the inconvenience caused by the hold times. We're constantly working to improve our customer service experience, and your input helps us do that.
For further assistance, please reach out to us at help@ezcontacts.com ”
"very happy find this website ecelent price 4 item"
"Good price, and easy to use website. "
"So far, the experience has been good, but I just placed my order, so it is a limited experience to date."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review and feedback on your recent Prada sunglasses purchase. We appreciate you letting us know that while the sunglasses looked great in the photos, they weren't quite the right fit for your style.
We understand it can be frustrating to incur a return label fee, especially when the style just doesn't suit your taste. As a reminder, our return policy waives the return label fee only for defective items.
To help you find the perfect sunglasses in the future, we recommend utilizing our virtual try-on tool or checking out our detailed product descriptions and size guides. Additionally, feel free to reach out to our customer service team for styling advice before placing an order. We're always happy to help!
We appreciate your business with us and wish you a wonderful day ahead.
”