"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"The last pair was super durable and lasted for 3 years. I sat on these at least 8 times before they broke"
"Never received me package "
"Wonderful, professional & FAST as always. From a customer of over 4 years "
"It took a month to get the glasses so I had to order elsewhere so that my daughter could use her new prescription. The return/refund experience was good though."
"My Ray Bans are wore out after 4 years of service. Did not have the exact same size available so I went down in size. Hopefully they’ll fit right and if not I am hoping that it’s easy to make a return."
"So far they have received my contacts back but no communication on refund. They were clearly defective as I ordered same from another online co and they are fine, none of the issues I was experiencing with EZ contacts. Still waiting…"
"I was given a promo code to use on the website to purchase contact lenses but the website doesn’t have any option to enter it."
“Hey there,
Thank you for getting in touch and sharing your feedback. We see that you're facing some issues with applying the promo code to your order.
It's possible that the product already has a discount applied, so it may not be eligible for an additional promotion. Typically, we only allow one discount per order.
Feel free to reach out to us and we'd be happy to investigate this for you. We truly value your business and hope you have a fantastic day!”
"Easy to use and prompt service."
"This company is just what we need. We have a teenage son who doesn’t always tell us he’s out of contacts and when he does sometimes we have to rush the order them. They always provide the speediest most accurate service and product. We have been customers for years will continue to use them and refer friends "
"VERY HAPPY WITH PRODUCT, WEBSITE and CUSTOMER SERVICE."
"Pretty quick and easy process "
"The process was super easy and products were easy to search for "
"Easy to find what I wanted...."
"Cld use help placing Rx info. For someone who is not familiar rx from provider can be confusing"
"Who doesn't want to save previous time, gas money and their nerves, not to mention savings on the cost of their contact lens?
If you're like me, I love Shopping EZ Contacts for all my contact lens needs. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
Thank you for taking the time to provide feedback. We strive to offer the best possible service to our customers, so it's disheartening to hear that we didn't meet your expectations.
I noticed that you were assisted by one of our customer service representatives and that new contact lenses have been shipped out to you at no additional cost.
If you need further assistance, please feel free to reach out to us at any time.
”