"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Every time I get superior value doing business with EZ Contacts."
"Quality products;Professional services (as far as Prescription Lenses) and a fair price!! I’ve bought close to 10 pair of glasses over the years; probably more than that with no issues at all!!!"
"Waited months to cancel my order after not shipping my order"
"Name says it call. EZcontacts/glasses. Ridiculously affordable. My daughter is awful with her glasses so this helps low(er) income families be able to afford these expensive pieces of plastic. "
"I lost my glasses that I recently bought, I can’t see very well w/o them I fell in love with my frames not many around and hard to replace; but ezcontact really came close to my originals , it was hard to decide because I really want metal all gold but had to settle for pink gold or black gold; they came very close and I consider them to be the next best thing,"
"Lowest price I could find today without hidden fees or promos to enter just straight up good price per box! "
"First time order, very simple, clear questions. Good frame and color, kid loved it. Came with case, cloth wipe, cleaning spray solution. Took a few days to build it but it’s totally worth it. Would order again when needed. Thanks. "
"Ease of ordering & good product line."
"very Nice frames on the site, easy to understand. This is my first order I haven't received my order yet."
"Great place to order sunglassss. Nice and easy!"
"compared prices and you have the lowest price for Lumify which is ridiculously expensive"
"Thank you. All was perfect "
"The selection and order process was quick and easy. I received my contacts and they were just what I ordered. It is challenging to find my high prescription. Unfortunately, I did not order enough. I will be ordering again soon. Is there a re-order coupon? My contacts were pricey because of the high power.
"
"I had sent a prior email with my insurance information and I never got a response from your team. I decided to make the purchase because I love the glasses, however, after chatting with a representative and never getting a response.. I do feel my inquiry was dismissed. "
“Hi there,
Thank you for reaching out to us and providing feedback. We looked into your inquiry history and saw that you reached out to our chat representatives on multiple occasions and all chats were connected with an agent within minutes. Did you perhaps experience any technical difficulties during the chat?
We'd love to ensure you have all the information about our insurance options. If you'd like, we can walk you through it over email or phone. You can reach us at help@ezcontacts.com and we'll be glad to assist you further.”
"Half my order came, however my Tom Ford sunglasses did not. Waited 6 weeks, reached out n was told they were discontinued . After waiting 6 weeks. Still waiting for refund "
“Hi there,
Thank you for your review. We deeply apologize for the frustration caused by both order and contact issues. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome.
Please don't hesitate to contact us if you have further questions or concerns.
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”