"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Smooth, easy transaction. Seamless process"
"My glasses took much longer than expected, and when they finally arrived I couldn't wear them. The arms of the frames were too tight to open! I'm sadly disappointed. "
"I thought the site was fine but I could not find where to submit my prescription when I purchased contacts. Based on the navigation bar at the top I thought I would input my prescription after I put in my payment information but after I put it in I never had a chance to upload my prescription. "
"I am reordering contacts for the first time and it took less than a few minutes to checkout. "
"Easy ordered what I wanted without having to buy more than I wanted "
"Great glasses for a fraction of the price."
"No enough stock. And your customer service line takes for ever to answer. I was almost an hour every time I called. I gave up. "
“Hi there,
Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
”
"Like always, EZ contact have best deals"
"Would be great to have free shipping over certain sales amounts"
"Pricing was fair, ordering was simple, great communication from the company, and delivery was prompt. Very happy with the service provided!"
"Very happy, got my contacts quickly at a great price. "
"The prices are competitive! Got to try"
"The company was great. They got me my contacts without any issue. I was skeptical at first, as a first time buyer from the brand. I know I. Definitely be back next time. Their prices are well worth it and there are no hidden costs. Overall a good experience. I am actually going back to order an extra box because it worked out so well. The price for getting the exact same thing you would anywhere else, is unreal. They are really doing something great for customers with that. "
"Had the frames I had been looking for at an awesome price!! Easy check out"
"Nice service pay and optimum customer…"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there
Thanks for reaching out to us and providing feedback. We are so sorry to hear about the problem you're experiencing with your frames as well as the delivery time.
If you would like, you can bring them to your local glasses repair shop, and we can reimburse you up to $25.00 for any repairs that need to be made. Alternatively, you can send the glasses back to our facility and we can either do an exchange or refund for you. Please email us at help@ezcontacts.com and we'll be glad to assist you further.”