"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Love they added a discount !!!"
"Quick and easy - I use this everytime for my contacts "
"I'll be back! Great experience. Made ordering contacts seamless and easy!"
"Ordering was easy. The quality is the same that I get elsewhere. And the price is better than I get elsewhere."
"Very easy to use and cheaper than doc "
"Always my go-to for products for guaranteed quality and value! "
"I ordered glasses and was quoted 2-3 weeks, ended up waiting 8 weeks just for them to tell me I was going to have to wait 3-4 more weeks for them to come in. I have been emailing them about it, asking for a discount or something in return, and finally after 4 weeks of conversing and not receiving a response, I was told I could have 15% off, which is a discount I never received. I ended up cancelling my order altogether and don't plan on shopping here again. "
"Great company! Fast and easy! No hassle and wonderful products!"
"good........................."
"Great website.... very friendly to use. .I will recommend this site."
"Never have any issues and the prices are very affordable"
"The whole site is easy to use!!"
"This was great experience fast and easy with what my son needs at a lower cost and affordable "
"Easy to find exactly what I was looking for as well as checkout"
"I put new lenses in on May 1. One lens had a scratch in it by May 5, and the second lens had a scratch by May 14. Normally, I am able to make these last a month, but one of them didn’t even make it a week."
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
We sincerely apologize for the inconvenience you experienced with our service. We understand your frustration and regret that we were not able to meet your expectations. Your feedback is important to us, and we will use it to improve our services. We apologize for the delay in communication and the lack of adequate compensation offered to you. As we strive to provide the best possible service to our customers, we apologize if we fell short of that for you.
We would like to make things right and would appreciate the opportunity to discuss this matter further with you. Please feel free to reach out to us at help@ezcontacts.com. Thank you for bringing this to our attention.”