"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Found exactly what I was looking for at an excellent price."
"It was very easy. These frames are older model, I hope they arrive and that I can see properly. Thank you. I am trying to order online, hopefully they work out. thank you....Molly on chat was helpful too."
"loved the fast and efficient way to check ou "
"Been over a week and nothing has shipped or anything. Communication has been zero. Having doubts about your company in total. I will cancel order if this does not change and refuse the charges. "
"easy to order online everything is right there"
"I'll be honest, the first time I ordered from EZ contacts I feel I was taking a Gamble, I didn't know whether the site was legit or not, because the prices were so good, but lo and behold, a week later, my contacts were in the mail. Thanks EZ Contacts."
"This is the best contacts ordering platform around. Add your prescription, select your lenses and pay. Quick process and quick delivery. Customer for life as long as nothing changes!"
"I received my order in just a few days. Very pleased with both the price and efficiency. "
"It’s been a great experience."
"EZ Contacts won’t refund missing contacts!"
"I'm very happy with my shopping experience here. If I get my glasses as ordered I will be over the moon happy.
Thank you for this nice experience."
"Ordered sunglasses that said were in stock and when I didn’t receive the sunglasses by the estimated time, customer service said the glasses would take another 3 weeks "
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”
"I was able to find great glasses for my upcoming trip. I’m sooo excited for this purchase. "
"I love the ease of reordering my prescription contacts through this website. They have all my information stored and make it super easy to reorder. "
"Great priced contact and the website was easy to use!!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”