"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Had a hard time finding the line to enter into in to locate the eyelid wipes. Everything else was straight forward. Thanks!"
"love my new glasses at a great price!!!"
"Everything has been smooth so far prices are hard to beat !"
"You can find anything even that hard to find replacements at this site I will definitely come back and purchase again"
"I was able to return, but it was a waste of time and money."
"Easy transaction to buy contacts with great pricing"
"Overal great experience, get what I need quick and easy at a decent price!! Even comes with an awesome contact case! "
"I love EZContacts! The website is extremely user friendly. Their prices are at least 30% lower than other contact websites and they always have inventory. I won't shop for contacts anywhere else. "
"Gear prices, super easy to use site!"
"I was charged for the contacts and then another smaller charge through Google at the same time. "
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to investigating this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”
"bought here because of the price."
"First time doing business with EZContacts. Great choices.
Great prices.
Great delivery.
All around great experience.
Ty!"
"The right contact I ordered are super blurry and make everything triple vision and I can’t wear them at all. "
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"My first order was fine glasses arrived with no issues. My second order was placed over a month ago and I still have not received my sunglasses. I keep asking for updates each week. I don’t understand why they are not sending me updates since it has been delayed for so long."
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”
"Easy as pie. Well pie is kinda difficult sometimes if you don't get the crust right, or you spill the ingredients on the ground. Or you forget about the pie and then it burns. Okay so this is way easier than making pie. 10/10 would order again.
Additionally, the no processing fees is really something I dig. All other companies charge the crazy processing fee that really is misleading. This site is legit. Also a discount was added which I didn't even put in so that was awesome! Cheers"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We sincerely apologize for the confusion and frustration regarding receiving the incorrect item. We understand the importance of this and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers.
For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
”