"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Needed replacement frames for broken ones. "
"It was good. Will buy again"
"Excellent. Fast shipping. Thanks!"
"Love you guys..You keep all my info on file so reordering is easy and fast."
"So easy to reorder and EZ Contacts send me reminders when I am running low."
"First time trying a color . I love Prada frames "
"They have everything at affordable prices! Will be buying more and more!"
"Found everything I needed, filled out prescription, and checked out!"
"Good glasses, decent price with promos."
"It was the best experience I’ve ever had, easy checkout and great website."
"It was easy, but don't try to call them, they won't answer. "
"Great service! Excellent communication; great product!
Will buy again!"
"This was easy to navigate! I would recommend this site to my friends and family "
"Lovely Glass frames, exactly as described, were well packed, quickly shipped, would buy from Again! "
"I love how you can use a payment plan that works within your budget"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well!
We appreciate your patience and understanding with us and wish you a wonderful day ahead.
”