"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"would be better to add Insurance details"
"Can’t order just 1 box, employee keeps saying delete 1 box, well sugar, try ordering it yourself and you will see that the program is set to automatically add a box for the second eye. This is aggravating "
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”
"Called 3 times to solve a small issue & no solution and I was promised an email after last call (she said within one hour) and so far nothing … Also you can never get someone on the line and if you requested a call back then you better free yourself because it will be few hours before you receive a call “if you receive a call”"
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"Thanks for making it easy to navigate to order just frames or use your prescription."
"It was quick and easy to navigate! I will be back:)"
"Service was quick and easy
Waiting on sunglasses to arrive before making any other ratings"
"Their online shopping is easy and the prices are excellent. "
"Researched a number of websites to find the best price with good customer service. Simple order process and easy website to use."
"Great quality of products, this my second time ordering and I loved them"
"The ease of ordering is super! "
"Very easy to get through the online system"
"Easy to find the item i was looking for with great prices."
"My first time ordering and u had an issue with delivery. Package said delivered but did not receive. With a few messages they were able to correct the issue in a timely matter."
"Another great experience! Have ordered from them probably 10 times. While a couple of orders have been delayed the overall experience has always been great!"
"Very Easy to order. Upload prescription, pay, done!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hello there,
Thank you for getting in touch with us and sharing your feedback. We are happy to let you know that we offer insurance reimbursement for some of our products. To avail of this service, kindly send an email to help@ezcontacts.com and we will be more than happy to guide you through the process.
We look forward to hearing from you shortly!”