"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"My first time ordering and u had an issue with delivery. Package said delivered but did not receive. With a few messages they were able to correct the issue in a timely matter."
"Another great experience! Have ordered from them probably 10 times. While a couple of orders have been delayed the overall experience has always been great!"
"Very Easy to order. Upload prescription, pay, done!"
"Easy checkout and ordering and I can’t wait to see if they fit good"
"I’ve ordered from them for years only need a prescription one time don’t need a new one every year cause I know my eyes haven’t changed"
"Love ordering from Ez contacts. My order always comes quickly. "
"This is my first time shopping. What is this online company? Everything was in line easy to find and I would give the information to my friends and family so they can shop. Thank you very much"
"You advertise free shipping on your website, but there was no such option when I ordered by contact lenses."
"Very easy to order online and fast shipping "
"Easy to order... I'll come back and leave a review after I receive the order :)"
"Great options with top notch pricing and discounts! "
"I received my contacts and I am not sure if they’re old or what but my eyes have never hurt so much. I can barely wear them for a day. This is the first time in 15 years of wearing contacts of them feeling like this."
"Wasn't happy about the color of my frames appeared much lighter on the site"
"Very nice customer service and good quality profucts"
"Fast Service and great service , great price "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!
”