"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Affordable, fast service. Always get my contacts from here!"
"Easy to use and place an order. Great prices "
"For the amount of money I paid for these “designer frames “. I expect to not have any issues with them I’ve had them adjusted by my optometrist and they still fall off my face just by bending over."
"This site was easy to use however it did not let me use a discount code I was sent for signing up. All in all I am excited to receive these lenses and the transaction was smooth "
"easy and quick purchase ever!"
"You have Boston Original Solution for gas permeable contact lenses. Only place I could find it!!! : )"
"I am using ezcontacts.com many years…. And recommend to everybody…
"
"I entered my Doctor's information under perscription but had to add again after submitting order and I was unable to enter discount code for an additional 10% off and there were no disclaimers reading discounts could not be combined. "
“Hi there,
Thank you for your review. We sincerely apologize for the inconvenience you experienced with re-entering your doctor's information and the discount code. We understand your frustration and appreciate you bringing this to our attention. We are continuously working to improve our customer experience and will be sure to take your feedback as we strive to provide top service to our customers. ”
"Was able to place my order and receive a discount. Pricing far better than my physician"
"Wish I would’ve found them sooner"
"This is my 3rd year purchasing eye glasses from here. The glasses are always great quality and the service is always great "
"Your website said that there is no shipping all over US, but I am but there was a $7.95 shipping charge on my receipt. IT did not allow me to select 'free shipping' "
“Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!
”
"I have ordered several pairs of glasses over the years from EZContacts. I am always pleased with my experiences with them. Timely delivery, great price points when compared to competitors and excellent customer service. I highly recommend EZContacts. "
"So affordable and so easy to order!"
"Súper good very good
Is the best "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We're sorry to hear that your designer frames are still falling off, even after adjustments. It sounds like you may have ordered a size that's too big. We'd be happy to help you exchange them for a smaller size, as long as it's within our 30-day return policy.
Please reach out to us at help@ezcontacts.com and we'll be glad to assist you with the exchange process. We want to make sure you're completely satisfied with your purchase!”