"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Always on time and the product is good. "
"The prescription did not work out properly I am unable to read up close."
"all was simple and easy to buy it, nice people "
"I ordered a pair of rx frame on August 8. Still hasnt arrived ."
“Hi there,
Thank you for your feedback. We're sorry to hear that you order is severly delayed. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
”
"Hands-down the best place for sunglasses!"
"Ordering contacts on EZ-Contacts is a wonderful experience! "
"So far so good. Lets see how fast and delivery condition . . . . . "
"Love the lower whole sale costs! Very easy to navigate!"
"everything was as smooth as can be"
"Very good good price and easy process"
"I ordered a pair of glasses on July 30th and still have not received any shipping information. Every week I email customer service and they tell me "we should receive them in 3-5 business days". It's been almost 2 months! Unacceptable."
“Hi there,
Thank you for reaching out and providing feedback.
We truly apologize for the frustration you’re experiencing with your order. Waiting for almost two months is unacceptable, and we completely understand your disappointment. Our team is actively working on resolving this issue, and we will be sure to email you the tracking information as soon as it is available.
Thank you for your understanding and patience.”
"Ordering with Affirm was easy and fast"
"My wife and I are both 77 years old. We must shop with the lowest price in mind.
I also use Lid Scrubs but a box of 30 count is only $9.95 at Walmart. Your cost is approximately $14.95.
"
"Ordering contacts with EZCONTACTS is so easy and they always arrive on time! They usually have great promo codes for most orders. I would say they’re reliable and prices are comparable to Costco. I used to order from Costco but switched over to EZContacts!"
"Great service from start to finish. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your prescription. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”