"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"1st time ordering contacts online, sos far so good :)"
"Easy to order and quick to receive. Perfectly simply! Thank you."
"Second time buying from this company and I will be back whenever I need new frames. They offer the best value."
"Too involved. Almost gave up."
"Cheaper than any other retailer I found."
"Great product selection and even better pricing! "
"Had a good experience, ordered the lenses and received them on time. I will be ordering again, the price is reasonable."
"great quality lenses and easy to wear all day."
"I didn’t get my Money back for the return because the box was open, I have tried only 2 eye contact out of six in the box they chargers me the whole box although I return it and I paid for the return shipping. Just be fair "
“Thank you for your feedback. We understand your concerns regarding our return policy. However, as clearly stated on our website, we are unable to issue refunds for open boxes of contact lenses.
We appreciate your understanding of this policy, as it helps us maintain the quality and safety of our products. If you have any further questions or would like to discuss this matter, please feel free to reach out.
Thank you for your understanding.”
"no Customer service at all no one ever calls you back no one answers the phone will never use this company again one and done"
“Hi there,
Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration. We want to assure you that one of our agents has already reached out to you and resolved your issue.
We appreciate your understanding and hope to have the chance to serve you better in the future. If you have any further concerns, please feel free to reach out.”
"Easy to pick out frame and order. "
"I hate this business because I wasted so much time trying to get the best price. The price of my contact lenses varied depending on how I accessed their website. Additionally they offered various coupons that I couldn’t use because there is no place to enter the code. No doubt this is intentional. "
“Hi there,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration with the pricing and coupon issues.
We will take your comments into consideration to improve our website and ensure that coupon codes are easy to access and apply.
If you have any further concerns or need assistance, please feel free to reach out. We appreciate your input and hope to provide you with a better experience in the future.”
"I can't say enough great things about EZContacts. Super quick and easy way to get contacts shipped right to your door. I'll never order from the dr office again!"
"Several orders later ezcontacts are my go to for contacts. "
"My prescription has not changed over the years. The result was an in balance in the number of contacts I had on hand. EZ Contacts filled this small need at a very reasonable price. Easy to order and contacts arrived rapidly. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”